2198 People Courses available
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Implement Operations for Service Excellence / Respond to Service Challenges
At the end of the course, participants should be able to: Apply the organizations vision, mission and values to create exceptional service for diverse customers Recognize own role in the service value chain Recognize different types of customers and appreciate that their needs and expect
Provider: CAPELLE ACADEMY PTE. LTD.
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Provide Go-the-Extra Mile Service / Project a Positive and Professional Image
Take personal responsibility to have a positive attitude when providing service Recognize the different types of customers and take steps to meet their needs Demonstrate qualities and characteristics of a winning service professional by projecting a positive and professional image Deligh
Provider: CAPELLE ACADEMY PTE. LTD.
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Role Model the Service Vision
An organizations service vision serves as a rallying point for its employees to have in common. It articulates clearly what the organization offers to customers. This unit covers knowledge and application skills in role modelling the service vision of an organisation. It involves demonstrating the
Provider: CAPELLE ACADEMY PTE. LTD.
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Service Innovation Works!
Recognize the importance of service innovation in the organization Generate potential service innovation ideas to transform the customer experience Evaluate potential service innovation ideas according to organizational evaluation criteria Present mock ups of service innovation ideas
Provider: CAPELLE ACADEMY PTE. LTD.
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UP! Your Service : Increasing Customer Loyalty
Learn how to move customers up the loyalty ladder Discover how angry customers can damage any organization Appreciate the value of loyal customers and colleagues Discover why fixing problems is not enough when things go wrong Recognize the three key steps you must take to earn higher
Provider: CAPELLE ACADEMY PTE. LTD.
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UP! Your Service: Achieving Superior Service
Recognize the different levels of internal and external service Understand why service must continuously improve to maintain customer satisfaction Identify specific action steps to upgrade service now Map the flow of your service transactions Identify key internal and external percept
Provider: CAPELLE ACADEMY PTE. LTD.
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Achieving Optimal Results through Project Management
Human Resource Management Employment and Recruitment
Understand the elements of systematic project management Assess project time constraints in order to sequence tasks accordingly Apply a systematic approach to project management on job-related projects Develop project schedule to guide time management of the project Understand the key
Provider: CAPELLE ACADEMY PTE. LTD.
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Manage Change and Innovation
Human Resource Management Employment and Recruitment
At the end of the program, participants should be able to : Contribute to the development of a learning organization that supports the development of teams and individuals Identify competencies to assist individuals and teams to respond positively to change Support enterprising behavior and
Provider: CAPELLE ACADEMY PTE. LTD.
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Negotiation Skills
Human Resource Management Employment and Recruitment
At the end of the program, participants will be able to: negotiate effectively by adopting a set of key principles; apply strategy and tactics to manage different situations; manage the negotiating process flexibly, creatively, confidently by exploring all the essential negotiating variab
Provider: CAPELLE ACADEMY PTE. LTD.
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Enhancing Team Effectiveness
Leadership and People Management
At the end of the program, participants should be able to : ¿- Understand the stages of team development ¿- Understand team roles to enhance team effectiveness ¿- Network internally & externally to pursue collaborative opportunities for mutual benefit ¿- Enhance communication among team members
Provider: CAPELLE ACADEMY PTE. LTD.
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Frontline Coach
Leadership and People Management
At the end of the Program, participants should be able to : ¿- review organizational strategies and business plans that impact on team competency requirements; ¿- select and use tools to review current skills of team members; ¿- establish team leaders¿ learning priorities; ¿- identify learning
Provider: CAPELLE ACADEMY PTE. LTD.
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GROUP Excellence
Leadership and People Management
At the end of the program, participants should be able to : ¿- Establish working relationships with network members to improve knowledge sharing and network opportunities ¿- Pursue collaborative opportunities that will support beneficial outcomes ¿- Build trust and enhance commitment ¿- Develop
Provider: CAPELLE ACADEMY PTE. LTD.
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3-D People Development
Leadership and People Management
At the end of the program, participants should be able to : ¿- review organizational strategies and business plans that impact on team competency requirements; ¿- select and use tools to review current skills of team members; ¿- establish team leaders¿ learning priorities; ¿- support team leade
Provider: CAPELLE ACADEMY PTE. LTD.
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Innovation and Change Management
Leadership and People Management
At the end of the program, participants should be able to : ¿ Contribute to the development of a learning organization that supports the development of teams and individuals ¿ Identify competencies to assist individuals and teams to respond positively to change ¿ Support enterprising behavior and
Provider: CAPELLE ACADEMY PTE. LTD.
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Leading Change
Leadership and People Management
Appreciate the impact of the changing environment especially brought about by environmental challenges, competition and technology on the organization Define the current state (performance data, systems, people & culture) and assess the capability for change Create the change vision, objec
Provider: CAPELLE ACADEMY PTE. LTD.
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People Leadership Program
Leadership and People Management
At the end of this programme, participants will be able to : facilitate implementation of organisation strategies; promote compliance with corporate governance requirements;a understand and enhance their personal role and style effectiveness; adopt a systematic approach to leading people
Provider: CAPELLE ACADEMY PTE. LTD.
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Performance Management
Leadership and People Management
At the end of the program, participants should be able to : ¿- understand the performance management process; ¿develop, critique and document targets that are ed to the strategy as well as the objectives of the organisation, division and department; ¿- manage risk-related issues; ¿- monitor th
Provider: CAPELLE ACADEMY PTE. LTD.
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Personal Effectiveness for Leaders (In-company)
1. Evaluate personal goals and align them to organizational goals 2. Evaluate personal strengths and weaknesses, develop strategies to overcome weaknesses and leverage on personal strengths to contribute towards the achievement of organizational goals 3. Justify ones role and responsibilities and
Provider: CAPELLE ACADEMY PTE. LTD.
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CS-CSV-204E-0: Support Children/ Students With Special Needs
Course Overview
This Competency Unit enables the learner to acquire skills and knowledge to support children/students with special needs effectively in a setting within early childhood education centres, primary schools, student care centres and disability service centres.Cours
Provider: ASIAN INTERNATIONAL COLLEGE PTE. LTD.
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NICF- Data Governance & Protection
Human Resource Management Employment and Recruitment
In a knowledge economy, information is one of the most value enterprise assets. Data is rationalised to create information. Information is rationalized to create knowledge and knowledge is the basis for wisdom, supplementary by intuition, in decision making. Data Governance refers to the operating d
Provider: Institute of Systems Science, NUS
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NICF- Managing Successful Programmes (MSP®) Foundation
Human Resource Management Employment and Recruitment
Managing Successful Programmes (MSP) Foundation is a best practice guidance to successfully run and manage programmes. It focuses on the outcomes of programmes as opposed to the outputs of projects. Eleven areas of programme management are addressed. Principles and Governance Overview Organi
Provider: Institute of Systems Science, NUS
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ES-ACE-102G-1 Solve Problems and Make Decisions at Operations Level
Human Resource Management Employment and Recruitment
Participants will experience and learn to: 1. Recognise symptom(s) that could lead to potential problem(s) at the workplace 2. Identify deviations from organisational norm and SOPs based on symptom(s) identified 3. Identify the possible root cause(s) of the problem(s) using appropriate tools and tec
Provider: KAPLAN PROFESSIONAL
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ES-PMD-104G-1 Adapt to Change
Human Resource Management Employment and Recruitment
Participants will experience and learn to: 1. Access available sources of information to identify global trends and interpret information that impact ones employability and job role 2. Identify the types of expectations and adjustments required in current and new job situation to stay employable a
Provider: KAPLAN PROFESSIONAL
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ES-PMD-304G-1 Foster Team Adaptability
Human Resource Management Employment and Recruitment
Participants will experience and learn to: 1. Analyse information gathered from the news media to determine relevant trends and issues that would affect work team 2. Analyse the implications of global competitiveness on ones job and team 3. Identify the competencies required in current job for sel
Provider: KAPLAN PROFESSIONAL
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ES-PMD-401G-1 Develop Personal Effectiveness at Managerial Level
Human Resource Management Employment and Recruitment
Participants will experience and learn to: 1. Evaluate personal goals and align them to organisational goals 2. Evaluate personal strengths and weaknesses; develop strategies to overcome weaknesses and leverage on personal strengths to contribute towards the achievement of organisational goals 3. Ju
Provider: KAPLAN PROFESSIONAL
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ES-PMD-404G-1 Contribute towards a Learning Organisation
Human Resource Management Employment and Recruitment
Participants will experience and learn to: 1. Evaluate information gathered from the news media to determine relevant issues and trends that affect the organisation both in the local and global contexts 2. Evaluate the implications of global competitiveness on ones job and organisation 3. Conduct
Provider: KAPLAN PROFESSIONAL
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WSQ Role Model the Service Vision
Exceeding customers' expectations is a key driver to build customer loyalty and brand advocates, and every service professional has a role to play. Supervisors are required to guide and mentor their team to be customer-centric and drive service delivery and exemplify behaviours aligned to the org
Provider: NEXT U PTE. LTD.
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Behavioural Interviewing Skill
A good interview to hire the right candidates doesn’t just happen.
To be effective, the interviewer plans for a structured interview and adopts behaviour-based interview for selection of candidates. This means that the interviewer needs to use the skills, tools and behavioural questions t
Provider: Marketing Institute of Singapore
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Amazing Sticky Presentations - Presenting Complex Information in Simple, Effective and Exciting Ways
Personal Development,Education and Training
How Sticky is your Communication Design? This should be the question that pops up every time you deliver a message. It is even more of a concern when you are delivering your presentation with visuals. Your messages need to be simple and persuasive. Your visual design needs to be sticky so that it
Provider: Marketing Institute of Singapore
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Practical Aspects of Emotional Intelligence
According to a survey conducted worldwide, typically we experience many different specific emotions at varying levels of intensity on any given day, yet there is a lack of emotional awareness among two-thirds of the world’s population, who are unable to identify, comprehend or manage their own
Provider: Management Development Institute of Singapore (MDIS)