Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
Course OutlineThis courseconsists of 3 parts:DeliverOutline (Competency Elements)Respond tocustomer issues/complaintsHandleexchanges, returns and refunds Course Duration 3 days (9am –6pm, including 1 hour lunch) Course Delivery Method By Coursework(Theory & Practical) Class Size &nbs...
Provider: FAR EAST GEMOLOGICAL INSTITUTE PTE. LTD.
Customer Service Personal Development
Course DescriptionThere’s an old saying that a happy customer tells few people, but an unhappy customer complains to many. Unhappy customers may not only cost you their business, but they can hurt your company’s reputation as well. It is easier to keep a customer than to get a new one.ObjectivesAt the end of the course, you will be able to:Know your target customersManage your customers' expec...
Provider: Apcot International Pte Ltd
no record
Provider: Singapore Human Resources Institute (SHRI)
We have all experienced conflict in unique and personal ways. We must be perceptive enough to understand what roles we play in creating or exacerbating conflict. This seminar enables participants to better understand and practice the skills and strategies of conflict resolution at work.Outline:Causes of ConflictWhat is Conflict?Types of ConflictsWhere does conflict come from?Conflict Management Te...
Provider: HRM SKILLS PTE. LTD.
This programme addresses knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision.
Provider: Singapore Institute Of Retail Studies (SIRS)
WSQ Interact with Guests • Maintain Professional Appearance & Attitude • Provide Quality Service • Address Concerns
Provider: SINGAPORE SPA INSTITUTE PTE. LTD.
Provider: CERTIS CISCO SECURITY PTE. LTD.
• Identify the various platforms of communication in an organization, it’s benefits and pitfalls • The purpose of engagement with customers over such platforms • The types of organizational resources available that can enable such interaction with customers • Effective communication skills via the various platforms • Various methods to monitor and collect stakeholders’ feedback v...
Provider: TRAINING VISION INSTITUTE PTE. LTD.
Recognize the importance of service innovation in the organization Generate potential service innovation ideas to transform the customer experience Evaluate potential service innovation ideas according to organizational evaluation criteria Present mock ups of service innovation ideas to stakeholders
Provider: CAPELLE ACADEMY PTE. LTD.
Provide service standards that exceed customer expectations! Gain the competitive edge by moving from “service quality” to “service excellence”. Instil a business culture geared towards service excellence to drive your business bottom line. Upgrade the service levels of your organisation to international standards.
You find difficult customers everywhere. It could be an angry customer whose needs have not been met, a disappointed customer who is unhappy with the service or someone who is out to make life difficult for you. Possessing the knowledge and techniques to handle difficult customers effectively can boost your self-confidence, improve your job performance and reduce stress and anxiety.Outline:Knowing...
In today’s competitive business environment, striking and maintaining a positive first impression is critical to your success. A key ingredient in that impression is your body language. Your body doesn't know how to lie. Unconsciously, your body telegraphs your thoughts as you fold your arms, cross your legs, stand, walk, move your eyes and mouth. These not only indicate your mood and personalit...
Dealing with difficult people, conflict and workplace stress negatively affect 55 per cent of working Singaporeans. This seminar gives you the tools to transform conflict into a springboard for positive change at work and beyond. Participants will learn basic concepts and skills to deal with conflict in healthy ways.Outline:Communication Within Your TeamUnderstanding EmpathyThe Art of ListeningEnh...
In this seminar, participants learn what it takes to conduct personalised and effective coaching discussions that would guide, encourage and support the growth of people.Outline:What is Coaching and its benefitsRoles of the CoachCoaching ModelCreate a supportive environment for CoachingSkills in Coaching effectively...
This seminar enables participants to deal with internal and external customers in a professional, confidant and assertive manner, by avoiding conflict, manipulation and defensiveness.Outline:What is Assertiveness?Myths about AssertivenessWhat stops us from being assertivePros and Cons of Various BehaviorsPassive BehaviorAggressive BehaviorAssertive BehaviorAssertiveness TechniquesBasic AssertionEm...
This is an Operations level core unit of 2 credits. On completion of this unit, the learner will have the knowledge and application skills in providing customer services and be able to apply them to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
Provider: Association of Singapore Attractions
This programme addresses knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’...
Provider: Institute of Systems Science, NUS