About this Course

Dealing with difficult people, conflict and workplace stress negatively affect 55 per cent of working Singaporeans. This seminar gives you the tools to transform conflict into a springboard for positive change at work and beyond. Participants will learn basic concepts and skills to deal with conflict in healthy ways.

Outline:

Communication Within Your Team

• Understanding Empathy
  
• The Art of Listening
  
• Enhancing Work Relations
  
• Benefits of Good Work Relation
  
• Improving Internal Customer Relations
  
• Team Bonding
  
• Facilitate Effective Team Work
  
• Valuing Diversity at the Interpersonal Level
  

Handling Difficult People in the Workplace

• Understanding Behaviours
  
• Know the Types of Difficult People
  

Conflict Management Techniques

• Advantages and Disadvantages of Resolving Conflicts
  
• Conflict Resolution Strategies
  
• Factors that affect the conflict modes
  
• Discrepancy Assertion
  

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