Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Customer Service
The modules provide the skills, knowledge and practice in developing the learners with relevant management skills to manage a business and employees effectively and efficiently. The Certifiable Management Modules listed are delivered by SDH Corporate Academy (SDHCA) under close supervision, guidance and mentoring from Holmesglen Institute of TAFE [HIT] in compliance with the Australian Quality Fra...
Provider: SDH CORPORATE ACADEMY PTE. LTD.
Provider: SENTOSA LEISURE MANAGEMENT PTE. LTD.
no record
Provider: SERVICEWORKS PTE. LTD.
Provider: SGP INTERNATIONAL MANAGEMENT ACADEMY (S) PTE. LTD.
Provider: Institute of Systems Science, NUS
This is an Operations level core unit of 2 credits. On completion of this unit, participants will have the knowledge and application skills in interacting with guests and be able to apply them to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
Provider: Service Quality Centre
This course will help you to: Recognise the importance of Service Innovation Generate potential Service Innovation Ideas Evaluate potential Service Innovation ideas Present mock up of Service Innovation Ideas
This unit covers knowledge and application skills in the delivery of service excellence by utilising organisational service operations resources. It involves the use of effective teamwork to perform service operations in accordance with organisation’s guidelines and escalating service performance issues.
Provider: Institute of Technical Education
Customer Service Personal Development
Why is it important to work effectively with people, even difficult ones?In every workplace, there will be people who can be challenging to work with. If you do not manage them well to get things done effectively, it can affect your own productivity and morale.If you can manage difficult people, you will be able to stay in control and not feel victimised. You will prove yourself to be a self-relia...
Provider: BEYONDWORDS TRAINING PTE. LTD.
What would your reaction be if a service consultant / provider says “Miss Tan, there’s no more size M for this.” and there’s no attempt to offer an alternative solution or check with its other outlets. Would you prefer it is said as “Miss Tan, looks like our outlet has ran out of size M, would you like to try this other design or I could check with our outlet at ABC location if the...
Provider: Management Development Institute of Singapore (MDIS)
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Provider: KAPLAN PROFESSIONAL
Refer to attached.
Customer expectation has changed over the years. In an age of increasing competiveness customers are seen to be more demanding, more discerning and at times increasingly fastidious. In today’s environment, meeting the standards in delivering service to the new age customer is never enough.This training programme is aimed to drive service excellence from the top up to the bottom down. Organisatio...
Course Objectives:
Duration: 1 day
How to be caring and mindful of the customer behavioral style and how to build rapport with customers and creating the impact for your businesses
Provider: AAC TRAINING CENTRE