Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
Upon completion of the course, participants will be able to: Establish and maintain relationships with clients Assess clients needs Identify and select services to meet clients needs Evaluate matched services to meet clients needs
Provider: National Council of Social Service
This unit covers knowledge and application skills to build customer confidence in the organisation and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.
Provider: NTUC LEARNINGHUB PTE. LTD.
This course covers the knowledge and application skills in managing service quality and customer satisfaction in an organisation. This involves recognising the importance of the organisations service standards, assessing service performance gaps, communicating and monitoring service performance levels.
This course covers the knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and charac-teristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers e...
Provider: ORGANISATIONAL DEVELOPMENT CONCEPTS PTE. LTD.
This is a hands-on workshop for learners to engage professionally with customers over the phone and email. Learners will practice responding to customers according to service standards, leverage on organizational resources to better serve the customers needs, and will escalate feedback to according to organizational guidelines. Program Objectives This course has been specially designed to help yo...
Provider: ROHEI CORPORATION PTE. LTD.
no record
Provider: SERVICEWORKS PTE. LTD.
Provider: SGP INTERNATIONAL MANAGEMENT ACADEMY (S) PTE. LTD.
Provider: Institute of Systems Science, NUS
Recognise the importance of organisation’s service standards in attaining service excellence •Assess the gaps between actual service performance and organisation’s service standards •Communicate service performance levels to motivate team to achieve service excellence •Monitor service performance levels for effectiveness of actions taken
Provider: TRAINING VISION INSTITUTE PTE. LTD.
This is an Operations level core unit. On completion of this unit, participants will have the knowledge and application skills in interacting with guests and be able to apply them to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
This is a 2 credits unit. This is a supervisory level qualification in the stream requiring students to complete 1 of the Advanced Certificate competency units. This unit covers knowledge and application skills in the effective management of resources, along with the use of organisational guidelines to manage service operations. It involves recognising resources and implementing service operation...
All sales leaders or successfully sales professionals will eventually move into management positions. The role of a Sales Manager is the vital key ingredient to the success of a sales organization. The impact is very significant to the success or survival of an organization. If you don’t manage the sales team and lead them in the right direction, the whole organization can fall apart. Managing a...
Provider: HRM SKILLS PTE. LTD.
This seminar is designed to enable participants to communicate with confidence, speak with style and present with power. This seminar allows participants to fully utilize their vocal instrument to its maximum. All participants will have their chance to engage in fun exercises throughout the program.Outline:Your Voice and CommunicationThe Communication ProcessVerbal & Non-Verbal CommunicationVo...
This seminar aims to help the participants set the right goals, identify the working style and develop their people skills so that they communicate success with every step they take. It addresses self-knowledge, self-development and maintaining a balance between work and personal responsibilities in relation to organizational requirements. Outline:Knowing Your YourselfStrengthsSkillsQualitiesValue...
Great telephone etiquette goes beyond a good voice and well-chosen words. It is a learned behavior and speech pattern that includes having a positive service attitude, empathy and skills in listening, questioning and negotiation. This seminar equips participants with the basic skills necessary to project a professional image of themselves and the organization over the telephone.Outline:Your Teleph...
Provider: Service Quality Centre
This unit covers knowledge and application skills in leading a team to deliver service excellence that is in line with the organisation’s customer-focused strategy. It includes promoting a customer-centric environment and analysing the team’s performance to identify areas of improvement.