Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Customer Service
If your staff are having conversations with customers that turn off the customers with the way they express, this programme is for YOU!The Tuning to Customer Friendly Language Programme is designed to provide participants with the skills set to guide their staff in engaging customers even in the most awkward situation. Participants will learn to role model to their staff by gaining confidence in h...
Provider: NEXT U PTE. LTD.
Overview- Changing the way organisations behave to improve the customer experience they deliver is one of industry’s toughest challenges. This course is crammed with practical advice to help you improve the customer experience in your organisation.Benefits to you and your company - Your organisation will be able to apply proven techniques that will sharpen brand strategy, streamline se...
Provider: IMPRESS TRAINING PTE. LTD.
The “Coach for Service Performance” module addresses the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. Learners will also gain experience through learning and practising the use of coaching techniques to close service gaps, as well as learning how to monitor the progres...
Provider: TRAINING VISION INSTITUTE PTE. LTD.
An organizations service vision serves as a rallying point for its employees to have in common. It articulates clearly what the organization offers to customers. This unit covers knowledge and application skills in role modelling the service vision of an organisation. It involves demonstrating the characteristics of a role model and promoting a customer-centric culture within the team to achieve...
Provider: CAPELLE ACADEMY PTE. LTD.
Course DescriptionFrustrated with difficult colleagues in your workplace?You find difficult people everywhere and meet them all the time. Such people can make your life very stressful, miserable and worse, cause you to miss that promotion you felt you deserve.Eleanor Roosevelt: ‘You are nobody’s victim without your permission.Join us in this popular workshop to learn how to win these people ov...
Provider: ACES LEARNING HUB PTE. LTD.
Provide service standards that exceed customer expectations! Gain the competitive edge by moving from “service quality” to “service excellence”. Instil a business culture geared towards service excellence to drive your business bottom line. Upgrade the service levels of your organisation to international standards.
Provider: Singapore Human Resources Institute (SHRI)
This unit covers knowledge and application skills in the assessment of the service quality and customer satisfaction levels within an organisation. It involves the identification of relevant benchmark criteria and key performance indicators to monitor and manage customer information for service excellence.
Provider: TOURISM MANAGEMENT INSTITUTE OF SINGAPORE PTE LTD
This unit covers knowledge and application skills in the delivery of service excellence by utilising organisational service operations resources. It involves the use of effective teamwork to perform service operations in accordance with organisation’s guidelines and escalating service performance issues.
Provider: KENKO ACADEMY PTE. LTD.
Provider: Singapore Chinese Chamber Institute of Business
This programme covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.
Provider: Singapore Institute Of Retail Studies (SIRS)
Positioned at the interface between provider and user, service delivery teams play a critical role in informing and delivering service innovation: They are the principal means through which an organisation can learn what users think, how needs are changing, and what can be done better They are ultimately responsible for how the service is delivered, ensuring opportunities to enhance the ...
Provider: Institute of Systems Science, NUS
This is an Operations level unit of 2 credits. On completion of this unit, participants will have the knowledge and application skills in SProvide Customer Services and be able to apply to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
This unit addresses the skills and knowledge required to handle diversity. It includes recognising the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience to handle diversity in the service environment, and monitoring ones actions in handling diversity. Course Content 1. Recognise the importance of inclusiveness when working in a diverse service environmen...
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
The objective of this course is to highlight the goal of service recovery. Learners will gain the understanding of service breakdowns from a customers viewpoint and use the knowledge gained as a competitive tool. The course would help learners to identify key concepts and principles of a service recovery strategy. Learners can identify and implement service recovery plans to win back customers b...
Provider: PARKWAY COLLEGE OF NURSING & ALLIED HEALTH PTE. LTD.
This programme addresses knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’...
• Importance of Service Innovation • Types of Service Innovation • Identify Service Gaps and Generate Service Innovation Ideas • Perfect an idea to rally buy-in
1.Recognise the importance of service innovation in the organisation 2.Generate potential service innovation ideas to transform the customer experience 3.Evaluate potential service innovation ideas according to organisational evaluation criteria 4.Present mock up of service innovation ideas to stakeholders
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION