About this Course
The objective of this course is to highlight the goal of service recovery. Learners will gain the understanding of service breakdowns from a customers viewpoint and use the knowledge gained as a competitive tool. The course would help learners to identify key concepts and principles of a service recovery strategy. Learners can identify and implement service recovery plans to win back customers by applying the guidelines in handling service breakdowns.
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Course Info
- Course Provider PARKWAY COLLEGE OF NURSING & ALLIED HEALTH PTE. LTD.
- Course Category People
- Course Price $214
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