Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
In this seminar, participants learn to get the most out of their meetings through effective preparation and facilitation. They would acquire knowledge on the techniques and steps to draw ideas from members and keep meetings on track.Outline:Purpose of meetingsPreparation steps for meetings5 Steps to conducting effective meetingsAssign roles to meeting members for involvementTechniques to draw out ...
Provider: HRM SKILLS PTE. LTD.
Take personal responsibility to have a positive attitude when providing service Recognize the different types of customers and take steps to meet their needs Demonstrate qualities and characteristics of a winning service professional by projecting a positive and professional image Delight customers using the GLADLY process Look out and anticipate customers needs so that they will ...
Provider: CAPELLE ACADEMY PTE. LTD.
Recognize the different levels of internal and external service Understand why service must continuously improve to maintain customer satisfaction Identify specific action steps to upgrade service now Map the flow of your service transactions Identify key internal and external perception points Create action steps to upgrade key points in all senses Understand how customers g...
Many of us have been tasked to take minutes of meetings although we may not be a secretary or personal assistant. Any person who attends a meeting will be asked to take up this important task. Accurate minutes of meetings are an essential for any successful organisation. If you are the one who has to record the minutes of a meeting, you are probably well aware of how challenging this process can b...
A manager must be clear about his/her new role in the organization, after a promotion to this appointment. From now onwards, one has to think like a Manager and still continue to interact daily with people they have to work. This workshop provides practical on- the- job resources to make the first critical 100 days effective and thereby consolidate one's role and responsibilities in the days ahead...
A supervisor or manager needs to effectively manage a wide variety of tasks and people. Hence, it is essential to learn how to delegate tasks and projects to the staff effectively.In addition, it is of utmost importance to learn how to decline certain requests as well. This workshop will teach you how to achieve a balanced lifestyle through effective time management.Learning ObjectivesExpedite wor...
People leave organizations – often not because of work, tasks or job responsibilities but due to relationship issues with coworkers, superiors or even subordinates. As most of us spend lots of time at work – sometimes even more than with our family, relationships with people at work can be a strong retention or 'push' factor.Anyone who is equipped with improved interpersonal and communication ...
This programme addresses the skills and knowledge to equip service professionals with the right grooming and professional image required for building confidence and projecting a positive image. It also involves equipping them with a positive and customer-oriented mindset to impress and wow their customers in their day-to-day engagement.
Provider: Singapore Institute Of Retail Studies (SIRS)
This unit covers knowledge and application skills to develop a service operations plan in order to deliver service excellence. It involves developing a service operations plan which is in line with the customer-focused strategy, communicating the service operations plan to the team, evaluating the service operations performance and implementing corrective action for improvement.
Provider: TOURISM MANAGEMENT INSTITUTE OF SINGAPORE PTE LTD
Provider: TRAINING MASTERS WORKFORCE INSTITUTE PTE LTD
The programme provides the learner with the key foundational knowledge and skills to deliver customer service based on their organisations service vision, mission and/or values. Through experiential learning activities and engaging short lectures, learners will come to see how the service vision is operationalised in their daily work and the value they contribute to their customers. They will al...
Provider: ROHEI CORPORATION PTE. LTD.
Provider: EON CONSULTING & TRAINING PTE. LTD.
This seminar is designed for individuals who need to utilize their voice to perform their profession. It begins with the basic techniques of effective voice production, and then guides the participants as they generalized these into everyday speech through a series of breathing and voice exercises. All participants will have their chance to engage in fun exercises throughout the program.Outline:Fu...
Provider: Association of Singapore Attractions
Provider: CARRIE ACADEMY INTERNATIONAL PTE. LTD.
Individual will be able to successfully perform the following: 1. Recognise triggers in the service environment that may lead to potential service challenges 2. Use service recovery procedures to respond to service challenges in accordance with organisation guidelines 3. Escalate unresolved service challenges in accordance with the organisation’s guidelines
Provider: TRAINING VISION INSTITUTE PTE. LTD.
This unit covers knowledge and application skills in the effective management of resources, along with the use of organisational guidelines to manage service operations. It involves recognising resources and implementing service operations to achieve service excellence, resolving performance issues and monitoring feedback from customers. Course Content 1. Recognise resources required for service o...
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
This programme addresses the skills and knowledge required to handle diversity. It includes recognising the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience to handle diversity in the service environment, and monitoring one’s actions in handling diversity.
This competency unit, “Develop Service Operations,” seeks to provide you with the knowledge and application skills in knowledge and application skills in developing service operations plans to deliver service excellence, to evaluate their implementation and to make corrective actions for improvement. The unit focuses on the following performance statements: 1. Develop service operations plan t...