Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
Provider: CUSTOMER FIRST SINGAPORE PTE. LTD.
This Competency Unit applies to the knowledge and skills required to support clients to meet their physical, emotional, psycho-social, cognitive and spiritual needs.
Provider: HMI INSTITUTE OF HEALTH SCIENCES PTE. LTD.
Provider: IMPACT MANAGEMENT SEMINARS PTE LTD
Provider: KC ACADEMY PTE. LTD.
This programme covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challenges, use of service recovery procedures to respond to the challenges and escalating unresolved service challenges.
Provider: Singapore Institute Of Retail Studies (SIRS)
Provider: IFI ACADEMY PTE. LTD.
The workshop aims to enhance the skill levels of front-line retail workers in the provision of excellent service to anyone whom they come into contact with at work. It also aims to instill the Art of Service mindset with emphasis on creating positive experiences for the customer. Topics covered include: Building an Art of Service mindset Creating Positive First Impressions The Communication Proce...
Provider: Singapore Retailers Association
Personal Branding is how we market ourselves to others. Many successful people use personal branding as a career strategy for creating value, expert positioning, and as a way to increase audience size and attention and eventually accomplish career success.Outline:Understanding Personal BrandingWhat is Personal Branding?Ways to market yourself to the worldKnow what other people think of youThe Succ...
Provider: HRM SKILLS PTE. LTD.
This unit covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation. Course Content 1. Recognise the importance of service innovation in the organisation 2. Generate potential service innovation ideas to transform the customer experie...
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
This unit addresses the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. It also includes the use of coaching techniques to close service gaps and monitor the progress of individuals for improvements in service performance. Course Content 1. Recognise the role of a coach in co...
NA.
Provider: NTUC LEARNINGHUB PTE. LTD.
This unit covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.
This unit covers knowledge and application skills in promoting the service innovation culture in the organisation. It involves leading a team to generate service innovation ideas, facilitating its implementation and evaluating the success of implemented service innovation ideas.
Participants will learn to: maintain professional appearance and attitude provide quality service address concerns
Provider: REPUBLIC POLYTECHNIC
This is an Operations level core unit of 2 credits. On completion of this unit, the learner will have knowledge and application skills in Implementing Operations for Service Excellence and be able to apply them to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
Provider: UNIVERSAL STAGE PTE. LTD.
Provider: UP CONSULTANTS
Provider: Institute of Systems Science, NUS