Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
Course Objectives:
Duration: 1 day
How to turn adverse situation when dealing with customers to our advantages. How to apply the non-verbal and verbal cues to resolve to our advantages.
Provider: AAC TRAINING CENTRE
How to handle calls…? How do you take down business messages? Creating the right impression to customers over the phone? Find out more on how to build up your business image?
What separates service leaders from others is how they handle service failures and meet the challenge of turning an unhappy customer into one who praises your service and becomes a customer for life.This programme shows the importance of service recovery and how to go from apologising to taking responsibility to giving customers something of value as a way of appeasing them and earning their loyal...
Provider: NEXT U PTE. LTD.
In a consumer-driven world, every company needs to remember that our customers drive our businesses to success. As the old business adage goes "A happy customer tells a friend; an unhappy customer tells the world”.Organisations that deliver great customer experiences designed their service delivery process rigorously with the customers as their central focus. Using service blueprinting, it provi...
Provider: IMPRESS TRAINING PTE. LTD.
Course DescriptionThis workshop is designed to equip employees with the skills to want to serve customers with passion!! Participants learn and apply skills and techniques to provide excellent customer service and manage unreasonable customers without offending them. This workshop also teaches participants to apply effective telephone techniques.This workshop is suitable for employees whether they...
Provider: ACES LEARNING HUB PTE. LTD.