About this Course
This unit covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation. Course Content 1. Recognise the importance of service innovation in the organisation 2. Generate potential service innovation ideas to transform the customer experience 3. Evaluate potential service innovation ideas according to organisational evaluation criteria 4. Present mock up of service innovation ideas to stakeholders
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Course Info
- Course Provider MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
- Course Category People
- Course Price $30
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