Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Customer Service
Provider: Service Quality Centre
Provider: Institute of Technical Education
Why is it important to provide good customer service on the phone?In today's competitive business world, your customers expect high quality not only in your products, but also in the service that you provide.On the phone, although you do not intend it, you may be perceived as being rude or insensitive. This is because you cannot rely on your body language or facial expressions to help you convey y...
Provider: BEYONDWORDS TRAINING PTE. LTD.
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Provider: KAPLAN PROFESSIONAL
“Alone we can do so little; together we can do so much.”- Helen KellerHow could we build customer-focused teams where team members understand and believe that thinking, planning, decisions and actions are better done co-operatively and for the benefit the team and their customers?ObjectivesUpon completion of this workshop, participants will be able to;What it takes to build a customer-focused ...
Provider: Management Development Institute of Singapore (MDIS)
Customer expectation has changed over the years. In an age of increasing competiveness customers, are seen to be more demanding, more discerning and at times increasingly fastidious. In today’s environment, meeting the standards in delivering service to the new age customer is never enough.This training programme is aimed to drive service excellence from the top up to the bottom down. Organisati...
If your staff are having conversations with customers that turn off the customers with the way they express, this programme is for them!The Customer Friendly Language Programme is designed to provide participants with the skills set to engage customers even in the most awkward situation. Participants will gain confidence in handling difficult conversations with customers, and how to make the most ...
Provider: NEXT U PTE. LTD.
Course DescriptionHandle Customer Enquiries and Request is designed in accordance to the skill standards set by Singapore Workforce Development Agency (WDA). This course covers the skills and knowledge for the security personnel to be familiar with the nature and types of enquiries and request that may arise in the workplace and the appropriate responses required for good customer service.The cour...
Provider: APRO TRAINING CENTRE PTE LTD
Course Objectives:
Duration: 1 day
How to communicate with non-verbal and verbal cues to enhance your business and giving the right impressions.
Provider: AAC TRAINING CENTRE
Exceeding customers' expectations is a key driver to build customer loyalty and brand advocates, and every service professional has a role to play. Supervisors are required to guide and mentor their team to be customer-centric and drive service delivery and exemplify behaviours aligned to the organisation's service vision. In this programme, participants will learn how to become great role models ...
A successful business is one that can offer something uniquely different from its competitors. Edward de Bono remarked: "Businesses need creativity ... To make the shift from administration to true entrepreneurship." Indeed, organizations today need people who are not "framed" by traditional modes of thinking, people who can approach situations with creative ideas and innovativ...
Provider: HRM SKILLS PTE. LTD.
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Provider: SINGAPORE SPA INSTITUTE PTE. LTD.
Develop the organizations service operations plan that is aligned with the organization customer-focused strategy Define the communication approach and the medium (platforms) for effective communication of the service operations plan Evaluate the effectiveness of the organizations service operations against the established key performance indicators Identify the corrective action...
Provider: CAPELLE ACADEMY PTE. LTD.
Customer-based business logistics will assure organisation’s success. However, the art of fine-balancing customer requirements and expectations with business costs to bring about excellence is no easy matter. Attend this workshop to find out how to achieve customer service excellence through the management of change and synchronised strategies. Master some of the 4G approaches and tactics in res...
Provider: SIPMM PTE. LTD.
BY THE END OF THIS WORKSHOP YOU WILL BE ABLE TO: feel more confident about tackling difficult people in your work life better understand the root causes of difficulties know how best to react in a range of difficult situations LEARNING OBJECTIVES: Reflect on why people behave the way they do in difficult situations Learn how to adapt the way you react in different contexts Discover strategies to...
Provider: The British Council
Difficult customers - you find them everywhere! It could be an angry customer whose needs have not been met, a disappointed customer who is unhappy with the service or someone who is out to make life difficult for you. The term ‘difficult customer’ conjures up an image of someone who is out to make your life miserable. Naturally, our response will be one of fear, anger or discouragement. Howev...
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION