Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
Provider: Institute of Systems Science, NUS
On completion of this course, the learner will be able to maintain professional appearance and attitude, provide quality service and address customers concerns.
Provider: PROJECT DIGNITY PTE. LTD.
Provider: CUSTOMER FIRST SINGAPORE PTE. LTD.
This course covers knowledge and application skills required to equip service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities of a service professional, creating a positive customer experience by offering customized and personalised services that impress customers. It focuses on building strong organisational service excellence...
Provider: EDUQUEST INTERNATIONAL INSTITUTE PTE. LTD.
Provider: EFFECTIVE OUTSOURCE NETWORKS
Provider: FOREST JOYS PTE. LTD.
Provider: IMPACT MANAGEMENT SEMINARS PTE LTD
- Provide GEMS Service/ Interact with Guest (SV-CS-101G-1) - Deliver Service Excellence (SV-CS-102G-0) - Offer Customised and Personalised Service (SV-CS-103G-0).
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
Relates to the provision of holistic care for clients. It includes assessing and responding to individual client needs, evaluating and enhancing the clients well being and holistic development.
Provider: National Council of Social Service
This course covers knowledge and application skills in demonstrating the organisations service vision, and recognising the role that one plays in contributing to the service vision.
Provider: NTUC LEARNINGHUB PTE. LTD.
This unit covers knowledge and application skills in promoting the service innovation culture in the organisation. It involves leading a team to generate service innovation ideas, facilitating its implementation and evaluating the success of implemented service innovation ideas.
This course covers the knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and charac-teristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers e...
This unit covers knowledge and application skills in managing service quality and customer satisfaction in an organisation. This involves recognizing the importance of the organisation’s service standards, assessing service performance gaps, communicating and monitoring service performance levels.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
Provider: TRAINING VISION INSTITUTE PTE. LTD.
• Recognise the importance of inclusiveness when working in a diverse encironment. • Apply emotional intelligence when interacting with the various stakeholders in the diverse service environment • Demonstrate resilence when faced with challenges • Monitor actions in handling diversity
Promote a service innovation culture within the organisation - Lead team in generating service innovation ideas which are in line with the organisation’s evaluation criteria - Facilitate the implementation of service innovation ideas at the workplace - Evaluate success of implemented service innovation ideas
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
as attached
On completion of this unit, participants should expect to have acquired competencies in the 4 key performance statements, namely: Performance Statements A competent individual must be able to successfully perform the following: 1. Promote an inclusive work environment which embraces diversity 2. Build team cohesion to achieve organisational service excellence 3. Manage challenges and opportunities...