Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
Provider: XPRIENZ PTE. LTD.
COURSE OUTLINE FOR EI SKILLS FOR HANDLING DIFFICULT CUSTOMERS The Basics in Customer Service Developing strategies to increase your emotional intelligence skills to better manage and motivate yourself to be a better service provider Developing the 3Vs of communication to increase your effective communication with customers Working with Difficult Customers Situations
Provider: GIL CONSULTANCY PTE. LTD.
Lead a Customer Focused Organisation
Provider: TOURISM MANAGEMENT INSTITUTE OF SINGAPORE PTE LTD
Provider: UP CONSULTANTS
Adapt your approach to different people through understanding human profiling. Understand why conflicts happen and how to avoid them. Learn how to respond tactfully when faced with tension or disagreement. Use appropriate language that will calm difficult situations and people. Know the difference between dangerous words and dependable words. Use effective influencing skills to positively affect t...
Provider: ST TRAINING SOLUTIONS PRIVATE LIMITED
This unit covers knowledge and application skills to leverage on available organisational resources when engaging with customers over various platforms. It also includes portraying professional etiquette and escalating feedback received over various platforms.
Provider: Singapore Chinese Chamber Institute of Business
This programme covers knowledge and application skills to build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.
Provider: Singapore Institute Of Retail Studies (SIRS)
Covers knowledge and skills required in maintaning good personal grooming and hygiene standards, proper interactions with customers and provide quality service delivery
Provider: TRAINING MASTERS WORKFORCE INSTITUTE PTE LTD
Cover knowledge and skills required in planning to meet internal and external customer requirements, ensuring the delivery of quality service and monitoring and reviewing customer services
This is an Operations level core unit of 2 credits. On completion of this unit, participants will have the knowledge and application skills in interacting with guests and be able to apply them to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
This Competency Unit enables an individual to acquire the skills and knowledge to Research Current Trends to Bridge Service Gaps and Implement New Services. This Competency Unit, together with other elective units, is tailored to provide the skills and knowledge outcomes required by the Community and Social Services sector.
Provider: TSAO FOUNDATION
This unit addresses the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. It also includes the use of coaching techniques to close service gaps and monitor the progress of individuals for improvements in service performance.
Provider: Service Quality Centre
This unit covers knowledge and application skills in the effective management of resources, along with the use of organisational guidelines to manage service operations. It involves recognising resources and implementing service operations to achieve service excellence, resolving performance issues and monitoring feedback from customers.
This unit covers knowledge and application skills in analysing customer data to establish and improve the level of service quality and customer satisfaction in the organisation. This involves analysing service quality and customer satisfaction results, communicating findings and implementing improvement plans to close gaps.
1. Develop a Service Mindset Learn how to develop a positive mindset towards service 2. Intensive Experiential Leaning Gain better understanding of the work of service professionals through a fun workshop 3. Employment Relevance Benefit from real-life service applications and the experiences of service awardwinners 4. Recognised Qualifications Pass the rigorous tests and acquire nationally recogni...
Provider: Institute of Technical Education
Customer Service Education and Training
Client engagement is vital to the growth of any organisations. Learn how to leverage on the available organisational resources to strengthen client relationships. This program also emphasizes on professional etiquette and tension resolving techniques. Program Highlights:Engage clients across the various platformsTypes of customer engagement platforms and its featuresIllustration of professional e...
Provider: LOYAL RELIANCE PTE. LTD.
Start building good relationships with your customers today! Pick up practical skills and knowledge to instill confidence in your clients and learn how to better establish relationships through customer loyalty programs. Program Highlights:Learn the importance of product knowledge and understanding customer profile- Learn the importance of product knowledge and understanding customer profileK...
Administration Customer Service
Why is it important to manage difficult customers positively?Customer care is a delicate issue, and it is also an issue that many customer care personnel must deal with under extremely trying circumstances and tight time frames.On the one hand, company policies must be followed; on the other hand, customers demand service and information.Whether it is a telephone or face-to-face interaction, you n...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Knowing how your customers make decision is one of the most valuable skill you must have if you want to excel your organisation or business. It will also give the participants much more confidence and higher sales productivity.This intensive training course therefore seeks to equipped the participants this deep knowledge of understanding your customers’ decision making process as well as inculca...
Provider: Management Development Institute of Singapore (MDIS)