About this Course

Positioned at the interface between provider and user, service delivery teams play a critical role in informing and delivering service innovation: • They are the principal means through which an organisation can ‘learn’ what users think, how needs are changing, and what can be done better • They are ultimately responsible for how the service is delivered, ensuring opportunities to enhance the user experience are taken Enhancing the capability of these ‘front-line’ teams, to deliver on each of these, works towards the success of the organisation’s service excellence and innovation programme. This high energy, fun, one-day workshop provides your team with an overview of service innovation, an understanding of where they contribute, and sets them on the way to more fully delivering your service innovation goals.

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