About this Course

Course Description

Frustrated with difficult colleagues in your workplace?

You find difficult people everywhere and meet them all the time. Such people can make your life very stressful, miserable and worse, cause you to miss that promotion you felt you deserve.

Eleanor Roosevelt: ‘You are nobody’s victim without your permission.

Join us in this popular workshop to learn how to win these people over, to persuade them to your points of view, and turn conflicting situation into a win-win collaboration. It’s not difficult to do so actually. All you need is a toolkit on how to manage difficult people’s behaviours and the situations confronting you.

What You Will Gain

• Types of Difficult People in the Workplace – Be aware of the common types of difficult people in the workplace; be familiar with their tricks, and ploys of each type of difficult people
  
• What Makes Difficult People Difficult – Understand reasons that drive that type of uncooperative behaviour, unreasonable demands they make, selfish actions; How were the behaviours related to you
  
• Strategies to Win Them Over – Be armed with many effective strategies, techniques to win them over; what if that difficult person is ‘protected’ in the workplace – what do you do?
  
• Communication Skills – Learn simple yet powerful communication skills – words to use, email to get across to the difficult person, how to threaten without appearing intimidating
  
• What’s Next – Create Action Plan to manage your difficult people
  

Who Should Attend

ANYONE who has to work with difficult colleagues, customers & vendors.

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