About this Course

In today’s competitive business environment, striking and maintaining a positive first impression is critical to your success. A key ingredient in that impression is your body language. Your body doesn't know how to lie. Unconsciously, your body telegraphs your thoughts as you fold your arms, cross your legs, stand, walk, move your eyes and mouth. These not only indicate your mood and personality, but also reveal your level of self-esteem. The more you appear to be in charge, the more people approve of you. By creating habits of positive body language you can control how others perceive and respond to you.

While we have some positive and practical practices in behaviors and engagement, it is critical to understand the preferences of our guests to build a relationship beyond mere formalities to ensure success.

Objectives

• Understand the dynamics of body language
  
• Interpret the feelings and intentions of others
  
• Enhance communication skills with various stakeholders
  
• How well can you spot body language contradictions
  
• Understanding the movement of the body, expressions and gestures
  
• To be aware of your own non verbal cues and signals for effective communication with others
  

Outline

A) Introduction

What is body language

• Understanding the outward reflection of a person’s emotional condition
  

Positive Body Language

• The effect of positive body language on yourself and others
  

Negative Body Language

• How to change your negative body language to positive
  

Inner Body Language

• The ability to portray your emotions through body language when what you say is what you feel inside
  

B) Key areas of appropriate body language

Evaluating gestures

• What does it mean when a hand lightly rests on the cheek and not as a head support?
  

Eye signals

• The eyebrow flash, beady eyes and pupil dilation
  

The power of handshakes

• How the palms and handshakes are used to control
  

How the legs reveal what the mind wants to do

• How feet tell the truth, the four main standing positions and how to move from closed movement to open
  

The magic of smiles and laughter

• Differentiate between the genuine and fake smiles and the five common types of smiles
  

Personal space and zone distances

• Learn about personal space and the 4 distinct zone distances
  

C) Interpreting Feelings and Intentions of others

Facial expressions

• How the face reveals the truth
  

Eye Movement

• What is the meaning of extended blinking or darting eyes?
  

How the hands and arms talk

• How the hands and arms gesture tells you of what the others are feeling
  

Interpretation of the head movement

• Head gestures reveal the way we see things and how we feel about them
  

Methodology

• Interactive discussion
  
• Analysis
  
• Case Studies
  
• Group Work
  

Who Should Attend

Managers, Supervisors, Customer Service Officers and for those dealing with people in the sales and marketing and hospitality arena. Managers Officers, Team Leaders, Supervisors, Administrators, Customer Service Officers/personnel, anyone from any levels or industries who work with people internally and/or externally.

Duration:

Time 9am - 5pm

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