About this Course
This seminar enables participants to deal with internal and external customers in a professional, confidant and assertive manner, by avoiding conflict, manipulation and defensiveness.
Outline:
What is Assertiveness?
- Myths about Assertiveness
- What stops us from being assertive
Pros and Cons of Various Behaviors
- Passive Behavior
- Aggressive Behavior
- Assertive Behavior
Assertiveness Techniques
- Basic Assertion
- Empathic Assertion
- Consequence assertion
- Discrepancy Assertion
- Negative Feelings Assertion
- Broken Record
Art of Saying “NO”
- Unhelpful Beliefs
- Changing your behavior
Course Rating
- /5 from users
Course Enquiry
Course Info
- Course Provider HRM SKILLS PTE. LTD.
- Course Category People
- Course Price n/a
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