About this Course
At the end of the course, participants should be able to: Apply the organizations vision, mission and values to create exceptional service for diverse customers Recognize own role in the service value chain Recognize different types of customers and appreciate that their needs and expectations are different from one another Enhance customer experience through respective service touch point Be ready to provide information commonly sought by customers Recognize triggers in the service environment that may lead to potential service challenges Take personal responsibility to deliver service as part of a team to delight customers Escalate unresolved service challenges according to organizations guidelines Use service recovery procedures to respond to service challenges according to the organizations guidelines
Course Rating
- /5 from users
Course Enquiry
Course Info
- Course Provider CAPELLE ACADEMY PTE. LTD.
- Course Category People
- Course Price $35
Comments