About this Course
Learn how to move customers up the loyalty ladder Discover how angry customers can damage any organization Appreciate the value of loyal customers and colleagues Discover why fixing problems is not enough when things go wrong Recognize the three key steps you must take to earn higher levels of loyalty Discover the benefits of customer complainers and complaints Learn how to stay cool, calm and connected with upset customers How to make a wrong customer feel right (without making your organization wrong!) Learn how to under promise and over deliver (and when not to do it!) How to build goodwill by making and keeping service promises Understand the added value of clear service promises
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Course Info
- Course Provider CAPELLE ACADEMY PTE. LTD.
- Course Category People
- Course Price $55
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