Performance Management

  

About this Course

At the end of the program, participants should be able to : ¿- understand the performance management process; ¿develop, critique and document targets that are ed to the strategy as well as the objectives of the organisation, division and department; ¿- manage risk-related issues; ¿- monitor the performance of staff and provide support; ¿- assess performance to a significant degree of objectivity; ¿- conduct staff appraisal interviews professionally; ¿- provide feedback constructively and assertively; ¿- engage in honest conversation; ¿- coach staff who lacks certain competencies; ¿- effectively handle difficult interviewees; ¿- competently apply counselling skills; ¿- provide recognition to staff who performance well; ¿- and reward outstanding performance and ¿develop actions to improve self.

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