About this Course

Participants will experience and learn to: 1. Recognise symptom(s) that could lead to potential problem(s) at the workplace 2. Identify deviations from organisational norm and SOPs based on symptom(s) identified 3. Identify the possible root cause(s) of the problem(s) using appropriate tools and techniques 4. Identify impact of the problem(s) on one’s job responsibilities and other parties involved 5. Generate and select ideas to solve the problem using creative and logical thinking 6. Evaluate selected ideas using pertinent criteria and choose the most desirable one(s) as solution(s) to the problem(s) 7. Develop an action plan for implementation of the chosen solution(s) 8. Communicate chosen solution(s) and action plan to relevant parties using suitable mode(s) of communication 9. Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary 10. Identify preventive measure(s) to avoid recurrence of similar problem(s) in the future.

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