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Provide Go-the-Extra Mile Service / Project a Positive and Professional Image

  

About this Course

• Take personal responsibility to have a positive attitude when providing service • Recognize the different types of customers and take steps to meet their needs • Demonstrate qualities and characteristics of a winning service professional by projecting a positive and professional image • Delight customers using the GLADLY process • Look out and anticipate customers’ needs so that they will speak positively about the organization • Take ownership in providing excellent customer service

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