About this Course
Recognize the different levels of internal and external service Understand why service must continuously improve to maintain customer satisfaction Identify specific action steps to upgrade service now Map the flow of your service transactions Identify key internal and external perception points Create action steps to upgrade key points in all senses Understand how customers get service value Identify categories where you can increase value Create plans to add more value in each category Recognize five different styles of service Identify appropriate service styles Learn why blame and excuses are poor responses to service problems Take personal responsibility for service improvement
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Course Info
- Course Provider CAPELLE ACADEMY PTE. LTD.
- Course Category People
- Course Price $45
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