Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Human Resource Management Employment and Recruitment
BY THE END OF THIS WORKSHOP YOU WILL BE ABLE TO: feel more confident when negotiating positively influence the outcomes of your negotiations achieve win-win outcomes in negotiations LEARNING OBJECTIVES: Apply a systematic approach to preparing for a negotiation Learn how to avoid common negotiating mistakes Practice putting your views across in non-confrontational ways
Provider: The British Council
BY THE END OF THIS WORKSHOP YOU WILL BE ABLE TO: influence colleagues around you to get the results you want better use the key communication skills involved in influencing others build persuasive arguments LEARNING OBJECTIVES: Explore the principles which underpin persuasion Practise the communication skills needed to influence others Understand the steps involved in influencing others
Leadership and People Management
Globalisation has accelerated changes and increased competition. Retailers need leader-managers who are equipped to meet today’s business challenges and make their visions realities. Based on the Dimensional® Model of Behaviour of Dr Victor R Buzzotta and Dr Robert E Lefton, the Leadership Through People Skills is an intensive 3-day course that teaches middle and senior managers the practical ...
Provider: THE RETAIL ACADEMY OF SINGAPORE PTE. LTD.
Course Title:DEVELOP A RISK MANAGEMENT IMPLEMENTATION PLAN (bizSAFE LEVEL 2)About the course:SDF and Absentee payroll is available.Please be informed that full course fee is payable to service provider and applicants are required to apply and claim SDF directly from WDA.We will issue invoice for full course fee.Please refer to below website for information on funding amount and more.http://www.ski...
Provider: ABSOLUTE KINETICS CONSULTANCY PTE LTD
Customer Service
完成本单元的学习后,学员将掌握与餐饮顾客互动及为他们服务的相关知识和应用技能,并把它们应用于工作中。...
Provider: GUILFORD TRAINING CENTRE PTE LTD
Education and Training
The course emphasized on the visual, auditory & kinesthetic aspects of teaching young learners, to hone their decoding strategies and literacy skills in learning. A plenitude of approaches was shared in the principles of oral enunciation, grammatical usage, confidence building, and different teaching styles. The oral component tackled the art of presentation focusing on pronunciation, project...
Provider: G I G EDUCATION CENTRE PTE. LTD.
This course focuses on the 3-tier professional development of the fundamentals in speech development and creative drama. As a 3 Module programme, it offers innovative ideas as to how Speech & Drama are conducted in a fun and more effective way. Refreshing activities, games, problem-solving exercises, and differentiated class-size activities are imparted and shared. The 1st Module is an in...
Human Resource Management
Do you dread conducting appraisal sessions? Do you find them to be a time-wasting and paper filling exercise? Performance Management starts with setting SMARTER objectives that staff are commited to. Through constructive feedback, coaching and appraisal discussions, supervisors can support their staff to achieve these objectives. Effective performance management ensures staff are motivated and eng...
Provider: HRSINGAPORE PTE. LTD.
This workshop is designed to prepare participants for the challenges of the contemporary workplace. It provides participants with a strategy for managing employee relations relating to Employee Engagement, Flexible Work Practices, Managing Grievances and Managing Misconduct.After an overview of the importance of employee relations and their impact on the workplace, participants will learn what are...
An efficient Compensation and Benefits management system is necessary for every company to attract, motivate and retain employees. Yet companies are often challenged to maintain a compensation system that balances internal equity with external competitiveness and is also aligned to the total strategic intent of the organisation.ObjectivesAt the end of this two-day workshop, participants will be ab...
Address the skills and knowledge required to ensure that human resource services are aligned with business needs. It covers the between human resouce initiatives and how these align to business strategy.1. Review organisation’s strategies and business plans2. Review internal and external factors that may impact on people management/human capital services3. Ensure people management/human capital ...
Provider: HUMAN CAPITAL (SINGAPORE) PTE. LTD.
This unit addresses the skills and knowledge required to create and develop a succession strategy and process within an organisation. It covers understanding the organisation's strategic, people and capability needs and the identification of critical organisation roles.1. Develop a succession management strategy 2. Identify critical organisational roles and feeder positions 3. Manage suc...
This unit addresses the skills and knowledge toreview organisational learning requirements anddesign approaches to address learning needs. Itincludes developing organisational learningroadmap, selecting appropriate methods to meetlearning needs, determining the appropriatelearning interventions, evaluating learninginterventions and refining learning interventionsso that they meet organisational an...
This unit addresses the knowledge and skills to develop and implement an in-house competency framework. It includes identifying the objectives and scope, conducting research, developing, validating, implementing and reviewing the competency framework. 1. Identify objectives and scope of competency framework to be developed in alignment with organisational needs and objectives2. Conduct resear...
This unit addresses the knowledge and application skills to develop a broad policy framework to support the successful implementation of organisational human resource (HR) objectives. It includes the review, development and evaluation of HR framework, policies and procedures, development of communication and implementation plans and consultation with key stakeholders to support the implementation ...
This unit addresses the skills and knowledge required to develop a competitive remuneration and benefits strategy for senior executives. It covers linking job roles with compensation and evaluating effectiveness of programmes. 1. Define executive job roles and performance indicators2. Design and develop executive compensation programme3. Evaluate effectiveness of executive compensation progra...
This unit addresses the skills and knowledge required to enable organisational capability through the development and enhancement of people's competency in the organisation. This unit includes clarifying and aligning strategies, providing strategic advice to senior management, developing a capability framework and leading the development of people capability and alignment of human resource process...
This unit addresses the skills and knowledge required to develop, implement and maintain remuneration plans and processes across the organisation. It covers benchmarking remuneration processes and reviewing the effectiveness of current remuneration processes.1. Develop processes for the delivery of remuneration 2. Facilitate implementation of remuneration processes3. Monitor and review remune...
This unit addresses the skills and knowledge required to work with employees and managers to implement and support international assignment programmes. It covers pre-assignment preparation. 1. Conduct career planning for international assignees 2. Provide assistance and support for international assignment 3. Evaluate and improve the international assignment programmeLearning Outcom...
This unit addresses the skills and knowledge required to implement an organisation’s performance management programme. It covers promoting the performance management system, supporting the review process and measuring the effectiveness of the performance management programme as a basis for enhancing organisational outcomes1. Promote understanding and awareness of performance management programme...