Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Education and Training
MC 1 - Modular Certificate in Fundamentals of Early Childhood Education Subject code Subject GWC1007 Principles & Practices in Early Childhood Care & Education GWC1015 Child Development GWC1016 Early Years Play & Physical Education GWC2002 Child Safety, Health & Nutrition GWC1021 Personal Development
Provider: Temasek Polytechnic
Customer Service
Take personal responsibility to have a positive attitude when providing service Recognize the different types of customers and take steps to meet their needs Demonstrate qualities and characteristics of a winning service professional by projecting a positive and professional image Delight customers using the GLADLY process Look out and anticipate customers needs so that they will ...
Provider: CAPELLE ACADEMY PTE. LTD.
Recognize the different levels of internal and external service Understand why service must continuously improve to maintain customer satisfaction Identify specific action steps to upgrade service now Map the flow of your service transactions Identify key internal and external perception points Create action steps to upgrade key points in all senses Understand how customers g...
Leadership and People Management
At the end of the program, participants should be able to : ¿- review organizational strategies and business plans that impact on team competency requirements; ¿- select and use tools to review current skills of team members; ¿- establish team leaders¿ learning priorities; ¿- support team leaders in writing learning and development plans; ¿- identify learning and development opportunities th...
At the end of the program, participants should be able to : ¿- understand the performance management process; ¿develop, critique and document targets that are ed to the strategy as well as the objectives of the organisation, division and department; ¿- manage risk-related issues; ¿- monitor the performance of staff and provide support; ¿- assess performance to a significant degree of object...
Human Resource Management Employment and Recruitment
Course DescriptionDo you want to work more effectively with people at work?Whether you are in a big or small organization, you never work alone. The relationships that you create and manage with both your immediate boss and colleagues are critical for your work success and career progress. Every organization values a successful team-player. If you are able to work effectively with every one at you...
Provider: Apcot International Pte Ltd
Program IntroductionThe phrase ‘special educational needs’ refers to kids who have understanding problems or disabilities that formulate it harder for them to be taught than most children of the same age. In ASAS, we provide you the techniques and methods on enhancing your skills in treating the special needs students. You learn how to work with children or youths who have mixture of disabilit...
Provider: ARIUM SCHOOL OF ARTS AND SCIENCES PTE. LTD.
Real Estate
The Bachelor of Science (Hons) Real Estate is designed to provide students in Singapore with enhanced technical knowledge and understanding in order to progress their careers, balancing this with the ability to think critically, reason, analyse, research and evaluate, the skills associated with higher education.Thus the BSc programme provides both the life skills and technical knowledge necessary ...
Provider: GLOBAL SCHOOL OF TECHNOLOGY & MANAGEMENT PTE. LTD.
Engineering
The Specialized Diploma in Chemical Process Engineering is a recognized qualification for Chemical engineering technicians and supervisors throughout Singapore and Malaysia and is supported by the industry. Learn to apply Chemical engineering theory to practice and competently perform technical operations to the standards expected by the engineering profession. This course covers wide knowledge o...
The Facilities Management (FM) role continues to grow world-wide by establishing itself as the source of strategic management for the coordination of support facilities and modern business process. The immerse diversity and career opportunities this affords are reflected in the structure and content of this Specialist Diploma course, and our student profile.The course produces qualified facilities...
Course ObjectivesConstrained by time and resources and looking for a specific course to upgrade yourself? Ascott Centre for Excellence is aware of the training challenges you are facing. We are happy to offer all our WSQ Certificate in Hotel and Accommodation Services, WSQ Advanced Certificate in Hotel and Accommodation Services and WSQ Diploma in Tourism on a modular basis.Course Outline - C...
Provider: ASCOTT INTERNATIONAL MANAGEMENT (2001) PTE LTD
The Remuneration Management workshop will help you implement and maintain a robust reward management system that supports your strategic organisational objectives.The Remuneration Management workshop will help you implement and maintain a robust reward management system that supports your strategic organisational objectives. It also provides the basic know-how using Hay Group methodologies and ot...
Provider: HAY GROUP PTE LTD
Negotiation Skills for Human Resource and Industrial Relations Professionals 1. Know what is negotiation and why negotiation2. Understand the negotiation challenges3. Understand the negotiation focus – positions or interests4. Know what are the negotiation matters5. Appreciate the difference between distributive negotiation and integrative negotiation6. Understand that negotiator’s agenda...
Provider: HR LAW ACADEMY PTE. LTD.
As of 1 April 2014, professionals, managers and executives ( PMEs ) earning a basic salary of not more than $4,500 are now covered under the Employment Act and may seek redress against wrongful and unfair dismissal by their employers with the Ministry of Manpower. The treatment of this category of employee would now be quite similar to the rank and file employees who are covered under the Employme...
Many of us have been tasked to take minutes of meetings although we may not be a secretary or personal assistant. Any person who attends a meeting will be asked to take up this important task. Accurate minutes of meetings are an essential for any successful organisation. If you are the one who has to record the minutes of a meeting, you are probably well aware of how challenging this process can b...
Provider: HRM SKILLS PTE. LTD.
A manager must be clear about his/her new role in the organization, after a promotion to this appointment. From now onwards, one has to think like a Manager and still continue to interact daily with people they have to work. This workshop provides practical on- the- job resources to make the first critical 100 days effective and thereby consolidate one's role and responsibilities in the days ahead...
A supervisor or manager needs to effectively manage a wide variety of tasks and people. Hence, it is essential to learn how to delegate tasks and projects to the staff effectively.In addition, it is of utmost importance to learn how to decline certain requests as well. This workshop will teach you how to achieve a balanced lifestyle through effective time management.Learning ObjectivesExpedite wor...
People leave organizations – often not because of work, tasks or job responsibilities but due to relationship issues with coworkers, superiors or even subordinates. As most of us spend lots of time at work – sometimes even more than with our family, relationships with people at work can be a strong retention or 'push' factor.Anyone who is equipped with improved interpersonal and communication ...
Human Resource Management
This is a 5-day course that will prepare those who are interested to design, develop, evaluate, assess and deliver corporate training programmes. At the end of the course, you will acquire the competencies to assess learning needs, design and develop learning materials to conduct different types of training activities and deliver training. This course will be interactive, incorporate practical ex...
Provider: HRSINGAPORE PTE. LTD.
As the business environment in Europe has deteriorated tremendously and the picture in the United States is also not so sanguine, the focus of global commerce has now shifted to Asia. As the fifteenth largest economy in the world and fourth in Asia, and one of the only two Asian members of the Organisation for Economic Co-operation and Development (OECD) which represents 34 of the most developed n...