Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
This competency unit develops skills, knowledge and attitudes required by persons working under supervision to delivering service to customers. Introduction This course aims to encourage a positive attitude while interacting with customers as well as imparting practical communication skills relevant to customer services. Course Objectives 1. Deliver service to customers 2. Respond to customer iss...
Provider: SFIC INSTITUTE PTE. LTD.
Human Resource Management Employment and Recruitment
Course Content Module 1 – Strategic Compensation and Benefits Strategic Framework of Compensation Systems Employee Motivation Module 2 – Administrative Expert Compensation and Benefits Administration Managing Audit and Pay Process Outsourcing Module 3 – Benefits and Incentives Management Benefits (Designing Benefits Plans, Healthcare Plans, Insurance Plans, Retirement Plans, Flexi–Bene...
Provider: SHRI ACADEMY PTE. LTD.
Education and Training
At the end of the course, participants will be able to: • Identify the learning outcomes of an on-the-job training programme based on a given set of competency standard and other relevant documents • Identify the skills, knowledge and attributes to be acquired in the training programme • Identify areas where contextualisation is required to meet organisational and individual’s needs • Id...
Provider: SIGMA SOLUTIONS HRD CONSULTANTS PTE. LTD.
Learning Objectives The purpose of the programme is to: Provide participants with a comprehensive overview of the exhibition industry Raise the standards of professionalism, service quality and operations of the exhibition industry Expose participants to the fundamental exhibition concepts and techniques Enhance understanding of various components and entities involved in the industry Acquire know...
Provider: Singapore Association of Convention & Exhibition Organizers & Suppliers (SACEOS)
本课程所要讨论的歌谣教学法,以师生互动、寓教于乐为理念,用 歌谣这一韵文形式,编写、教学每一课的语言知识和文化内容,利 用汉语诗歌的特定格式、节奏和韵律,并配之以音乐和曲调,让所 学的内容生动、形象地印入学生脑中,同时提高他们的学习兴趣, 促进他们的学习积极性。歌谣教学法...
Provider: SINGAPORE CENTRE FOR CHINESE LANGUAGE LIMITED
研究发现音乐有助于语文习得,因此将音乐律动融入华文教学,能提高学生的学习兴趣,增强学习效果。为此,本课程将介绍统合音乐、舞蹈、戏剧、文学、绘画等艺术领域的奥福 (Orff) 音乐教学。奥福教学法由德国著名音乐家Carl Orff研创,是一套取材于日常生活,带领学前儿童透过儿歌、童谣、游戏...
Provide service standards that exceed customer expectations! Gain the competitive edge by moving from “service quality” to “service excellence”. Instil a business culture geared towards service excellence to drive your business bottom line. Upgrade the service levels of your organisation to international standards.
Provider: Singapore Human Resources Institute (SHRI)
The key objectives of the programme are as follows: Understand the importance of cross cultural competence in a changing world Understand the general implications of diversity in the Singapore context Demonstrate using proven theories and studies on how organizations could adapt to cultural changes and excel in globalisation strategies Develop effective communication and relationship skills betwe...
After this one day workshop, participants should be able to: Describe the principles and objectives of Fair Employment Practices (FEP) Highlight the types of potential breaches of FEP Illustrate best practices of FEP in the various HR functions Explain the grievance handling process for employees to channel their grievances against unfair treatment, harassment etc. Describe the roles and responsi...
Managing a multi-generational workforce presents several potential advantages and opportunities for individuals and organisations. A multi-generational workforce refers to the presence of different generations within an organisation. Employers in Singapore may find themselves managing employees in their teens to those close to retirement age. Furthermore, the challenge of effectively managing a mu...
In this increasingly complex environment, reliance on product or technology attributes may only provide short-term and first-mover advantages, as they can be easily replicated. To thrive in the long-term, organisations must constantly innovate, evolve and transform. Two of the most critical factors that determine an organisation’s future in this environment are the quality of its human capital a...
Build better rapport and gain the trust of your colleagues Discover the basic competencies critical to solid work relationships Develop flexible actions, thoughts and feelings to better handle any situation Avoid mistakes and conflicts that may result from wrong interpretation or ineffective communication Learn how to use direct and indirect messages accurately Build your self-esteem as you discov...
This competency unit specifies the skills, knowledge and attitudes required by persons working under supervision to deliver service to customers. It consists of the following elements: Deliver service to customers professionally Respond to customer issues/complaints Handle exchanges, returns and refunds This unit is within the competency category of Sales and Customer Service and is one of the c...
Provider: Singapore Institute Of Retail Studies (SIRS)
SISV QS Division, together with a team of experienced practitioners and academics in the relevant field, is pleased to conduct a certificate course in Contract Administration. The course is designed and structured to cover key aspects of contract administration and how these are and should be addressed within the SIA and PSSCOC contractual framework. It will be of relevance to all stakeholders in...
Provider: SINGAPORE INSTITUTE OF SURVEYORS AND VALUERS
Participants of this course will gain the knowledge and skills for fulfilling the role of a coordinator and supervisor in accordance with the WDA- WSH level B competency-based training programme. Upon completion of this course, learners will: Able to recognise common hazards at workplace Able to participate in WSH risk assessment Able to recognise WSH risk control measures Able to recognise the ...
Provider: Singapore Institution of Safety Officers (SISO)
At the end of the programme, you will be able to: 1. Identify the roles and responsibilities of a manager / supervisor 2. Identify various leadership styles and your leadership style 3. What leadership style you should be using in different situations 4. Identify the advantages of motivated staff and learn to develop motivation in others 5. Understand the importance of coaching to the management o...
Provider: SINGAPORE MANAGEMENT CONSULTING ASSOCIATES
Verify the expectations of a Risk Management Champion - Confirm the details with the relevant person in accordance with organisational Workplace Safety and Health (WSH) Policy Form a Risk Management Team - Based on organisational WSH policy and in compliance with WSH (Risk Management) Regulations requirements Establish Hazard identification methodology - To help the workplace identify WSH hazard...
Provider: SMF CENTRE FOR CORPORATE LEARNING PTE. LTD.
To equipping individuals with knowledge, understanding and skills for success in a range of administrative, management and business; To providing specialist routes of study which relate to individual professions within the business world in which learners are working or intend to seek employment; To enabling progression to an undergraduate degree or further professional qualification in business...
Provider: TEG INTERNATIONAL COLLEGE PTE. LTD.
This hands-on workshop provides trainers, managers, supervisors and HR staff with invaluable facilitation techniques used by top training professionals. Through a series of interactive activities, you will learn how to plan and deliver training sessions that meet the needs of your participants and engage them from opening to ending. On the final day, you will work in teams to prepare and deliver a...
Provider: The British Council