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Interact with Customers (AOP)

  

About this Course

This competency unit specifies the skills, knowledge and attitudes required by persons working under supervision to deliver service to customers. It consists of the following elements: Deliver service to customers professionally Respond to customer issues/complaints Handle exchanges, returns and refunds This unit is within the competency category of Sales and Customer Service and is one of the core modules leading to the WSQ Certificate in Retail Operations. This module is also available in Mandarin.

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