Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Human Resource Management Employment and Recruitment
Course SynopsisThis unit covers developing one’s critical thinking mind set, challenging and rethinking ideas, solving problems within own scope of work, reporting and making recommendations on business issues and enhancing creative thinking skills among team members.Course OutlineDevelop a critical thinking mind setIdentify business constraints and issuesDevelop process to challenges and provid...
Provider: AUSTON INSTITUTE OF MANAGEMENT PTE. LTD.
Education and Training
Duration: 16 hoursAimsTo demonstrate the ability to use a word processing application on a personal computer.To understand and accomplish more advanced operations associated with the editing, layout and organisation of a word processed document and the use of various elements and special tools.To demonstrate some of the more advanced features, including creating master documents, referen...
Provider: AVANTUS TRAINING PRIVATE LIMITED
Domestic Cleaning
Learning objectives:Prepare for cleaning activitiesRemove loose dust and debris from hard floor surfacesRemove spillage from hard floor surfacesRemove impacted soil from hard floor surfaces manuallyPerform mopping of hard floor surfacesReinstate work area...
Provider: INTEGRATED TRAINING CONSULTANTS PTE. LTD.
Provider: Service Quality Centre
Personal Development
On completion of the unit, the learner will be able to assess his/her individual and/or an organisation’s level of resilience, examine the area(s) for development level of resilience to achieve desired outcomes and apply resilience techniques to manage challenges
Customer Service
This unit addresses the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. It also includes the use of coaching techniques to close service gaps and monitor the progress of individuals for improvements in service performance.
This unit covers knowledge and application skills in the effective management of resources, along with the use of organisational guidelines to manage service operations. It involves recognising resources and implementing service operations to achieve service excellence, resolving performance issues and monitoring feedback from customers.
This unit covers knowledge and application skills in analysing customer data to establish and improve the level of service quality and customer satisfaction in the organisation. This involves analysing service quality and customer satisfaction results, communicating findings and implementing improvement plans to close gaps.
1. Develop a Service Mindset Learn how to develop a positive mindset towards service 2. Intensive Experiential Leaning Gain better understanding of the work of service professionals through a fun workshop 3. Employment Relevance Benefit from real-life service applications and the experiences of service awardwinners 4. Recognised Qualifications Pass the rigorous tests and acquire nationally recogni...
On completion of this unit, the learner will be able to lead workplace communication by evaluating and identifying gaps and barriers in workplace communication, developing and communicating plans to implement communication strategies and mechanisms. It also enables the learner to assess a negotiation situation, develop strategies for and conduct negotiation to achieve organisational goals and win-...
The competency unit, “Contribute Towards A Learning Organisation”, is one of the managerial units under the Personal Management and Development (PMD) Skills competency category. The PMD Skills competency category aims to develop personal mastery competence to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals. On completion of this unit, le...
STRUCTURE AND CONTENTThe advanced diploma programme consists of 6 subjects and may be completed in 8 months.Management and StrategyProfessional CommunicationFinancial Decision Making for ManagersApplied Commercial LawOrganisational BehaviourOperations ManagementDELIVERY AND ASSESSMENT METHODSDelivery MethodThe curriculum is taught over 3 terms of 10 weeks, with each term covering 2 subjects. Each ...
Provider: KAPLAN HIGHER EDUCATION INSTITUTE PTE. LTD.
Global Diploma - Diploma in Commerce (General Studies) *Choose your preferred electivesSTRUCTURE AND CONTENTThe Diploma in Commerce (General Studies) caters to students with a wide range of interests. Students take the 4 core modules and choose the remaining 4 modules from a comprehensive list of 24 electives to either:a) Customise their own diploma according to their interests and goalsb) Cu...
The sum of the contributions made by every member of an organisation will impact the results of an organisation. Individual peformances need to be managed to ensure that an organisation achieves optimal productivity from its employees in the face of increased and challenging competitiveness in the marketplace.Managers, supervisors and those who have direct line responsibility over others often gra...
Provider: KC ACADEMY PTE. LTD.
Provider: Institute of Technical Education