About this Course

The sum of the contributions made by every member of an organisation will impact the results of an organisation. Individual peformances need to be managed to ensure that an organisation achieves optimal productivity from its employees in the face of increased and challenging competitiveness in the marketplace.

Managers, supervisors and those who have direct line responsibility over others often grapple with questions like: How do I motivate my subordinate? How do I set clear goals for my subordinate? What can I do to improve my subordinate's performance? How can I sustain the performance of my team?

This workshop is designed to answer these questions through:

• The sharing of the "whats" and "hows" of performance criteria.
  
• The recognition in the relevance of the feedback process to ensure that performance deviations are addressed in a timely manner.
  
• An understanding of what an appraisal discussion is about and how an appraisal discussion can be effectively conducted to result in a self-directed, motivated employee.
  

This workshop incorporates an adult learning strategy based on the interpretation of concepts, experience sharing and the opportunity for participants to practice goal-setting, identification of strategies to address appraisal errors and practice on the appraisal discussion.

Key Topics

• Relevance of performance appraisal in the performance management system
  
• Measuring performance through the use of appraisal tools - types and uses of different appraisal tools
  
• Aligning organisation, group and individual goals through:
  
• An understanding of an organisation's business strategy
  
• Identification of critical success factors
  
• Development of Key Performance Indicators (KPIs)
  
• Establishment of individual performance goals
  
• The appraisal process and its relevance to the appraisal discussion
  
• Building a conducive environment for a meaningful performance appraisal discussion
  
• The 3-Step approach to conducting an effective appraisal discussion
  

Who Should Attend

Managers, supervisors and business leaders who have responsibility in managing the performance of others

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