Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
On successful completion of this course, participants will have the knowledge and skills to manage customer complaints effectively during service breakdowns to retain customers’ confidence and loyalty.Course ObjectivesBy the end of the programme, participants will be able to:Understand why people complainUnderstand why handling complaint effectively is importantUnderstand the importance of your ...
Provider: NEXT U PTE. LTD.
Have you ever wondered why you could not recall what was being said in some of the speeches or presentations that you have heard? The obvious answer is that they did not make any impact on you. Emma Ledden remarks: “Everyday I meet intelligent and confident businesspeople who are letting themselves down when they stand up to make a presentation.” Making impactful presen...
Provider: HRM SKILLS PTE. LTD.
Leadership and People Management
Course Objectives:
Duration: 1 day
A-Z on successful selling skills and how to apply it on-the-job. What are the "mantras" required for selling
Provider: AAC TRAINING CENTRE
Personal Development
ObjectivesThis course aims to train managing staff with a better understanding of supervisory skills and the application of the skills.The Role of Supervisor:Efficiency (Supervisory Skills)Doing Things Right In The First Time And Every Time – Resource Usage, Low WastageEffectiveness (Leadership)Goal Attainment (High Attainment)Course OutlineBasic Management FunctionsCommunica...
Provider: BCS INTERNATIONAL COLLEGE PTE. LTD.
Education and Training
‘Motivation=Team Work=Higher Achievement’, thus, participating in a team provides…….• Motivation: being positive, ‘Yes, we can do it!’• Support: in identifying roles, skills, contribution, setting and articulating common goals• Stimulation: through effective communication, divergent thinking and sharing resources• Facilitation: role modeling, monitoring, mentoring, feedback and...
Provider: KLC INTERNATIONAL INSTITUTE PTE. LTD.
Keep yourself updated with the latest trends and practices through the structured LPM course, especially if you are a leader in your organisation. This course is designed to provide a leadership development roadmap for business leaders and benchmark corporate leadership capabilitiesThe Leadership and People ManagementWorkforce Skills Qualifications (LPM WSQ) framework has been developed and v...
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
Having a Commercial Pilot Licence (CPL(A)) allows flying for a compensation or a hire, so it is the choice, if you wish to pursue flying as a career, e.g.:By flying tourists for the sightseeing tours over the city;By flying parachutists for their adventures;By flight instructing and sharing your knowledge with others;By starting to gain some money uprightly after completion of your studies;By open...
Provider: MIL-COM AEROSPACE PTE LTD
Programme OverviewResearch shows that infant massage is really beneficial to both infants and parents. This workshop will help participants gain a better understanding of how infant massage can help their little ones change in their development and growth.Programme ObjectivesTo help participants gain a better understanding of the importance of trust and the infant-caregiver relationship. They will...
Provider: ASIAN INTERNATIONAL COLLEGE PTE. LTD.
Soft skills are the key to career success in today’s competitive world. Companies are not only looking out for workers who possess the technical or hard skills, they want their workers to possess both hard and soft skills. Hence, being equipped with soft skills is vital for improvement in your work performance and allows you to excel in your workplace. We have a diverse range of soft skills cour...
Provider: ITE EDUCATION SERVICES PTE. LTD.
Community and Social Services
Course ObjectivesThis 2-day workshop helps the participant to use Solution-Focused Brief Therapy when working with children. Course Contents- Working with Children – What does this take?- Principles of Solution-Focused Brief Therapy- Preparing for SFBT sessions with children- Conducting SFBT sessions with children- Monitoring and Evaluating our work with children Who Should...
Provider: ACADEMY OF HUMAN DEVELOPMENT PTE LTD
Course ObjectivesThis course will help participants:Learn about the basic premises and the 3-level objectivesUnderstand the helping processLearn to use multi-level assessmentImprove on their report writing skillsLearn to come up with intervention plansBe accustomed to community resourcesCourse ContentsDay 1IntroductionUnderstanding PovertyBasic Premises5 important assumptions3 level objectivesHelp...
Leadership and People Management,Education and Training
In today’s inter-connected and fast-paced business environment, communication is more than simply sending, receiving and processing volumes of information on a daily basis. Effective communication is about articulating your ideas and presenting them more effectively and persuasively to your colleagues, customers and senior management.The $trategic Communicator (T$C)...
Provider: ODE Consulting
Learning Outcomes:At the end of the course, learners will be able to:Learn Techniques on Reassurance of Individual-In-Need (I-I-N)Enable I-I-N Adjust to Aftermath of Trauma/CrisisHelp Recovering I-I-N Achieve More Optimal Level of Well-BeingDemonstrate Positive Changes following TraumaCourse Outline:IntroductionCrisis Management StrategiesPost Traumatic Stress InterventionBereavement & Grief M...
Provider: BERNE TA CENTER PTE. LTD.
Experienced a burnout? Unable to cope, mounting workload, find yourself dragging to work, sidelined by others and felt like quitting. Adding to the woes, faced with nasty customers and equally difficult staff. We’ve all heard of this.But is there good news? Absolutely. Whilst hurdles may appear in-surmountable there are time tested strategies, techniques and skill that are learnable, to win at t...
Provider: Management Development Institute of Singapore (MDIS)
Love it or hate it, let’s resign to the fact that politics is here to stay. Can’t wish away and neither can we run away. This is the real world. Running away could mean leaving the frying pan and getting into the fire. Welcome to the world of office politics 101.In the real world, there are political dynamics at play at the workplace. The question that begs an answer is, how do we deal with al...
Success is not easily defined. To many people, success may mean a strong marriage, enough money in the bank and a fulfilling job. Yet, Bill Gates or Lee Kuan Yew will define success differently.Success is therefore a very personal issue. Most times, people define success by outside definitions. However the definition of success must come from within. Success means that you have a vision to be all ...
Personal Development,Education and Training
How Sticky is your Communication Design? This should be the question that pops up every time you deliver a message. It is even more of a concern when you are delivering your presentation with visuals. Your messages need to be simple and persuasive. Your visual design needs to be sticky so that it can be remembered. Nine out of ten presentations that we see today are poorly designed and often the a...
Provider: Marketing Institute of Singapore
Customer confidence stems from every relationship with the service provider. This aims to equip individuals in a supervisory role to develop knowledge in the organisation's products and service offerings that will enable them to build rapport with customers. Participants will also learn the different approaches of post-sales follow-up, the know-how of handling service opportunities and service cha...
This programme aims to equip individuals with the skills and knowledge in coaching for service performance. It involves an in-depth understanding of the purpose and impact of coaching; identifying characteristics of coaches and the coachee; learning and applying the coaching techniques; and implementing a coaching plan.Course ObjectivesAt the end of the programme, participants will be able to:• ...
Security and Investigation
Course DescriptionARIS Integrated Medical provides Crisis Management Emergency Response Training and Services for Corporate and various industries such as hotels and resorts in times of Crisis and Emergencies. Anticipation and proper simulation for bespoke emergency responses are required in the management of loss prevention, recovery of personnel and assets. OUR AIM IS TO HELP OUR CLIEN...
Provider: ARIS INTEGRATED MEDICAL PTE. LTD.