Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Customer Service
- Provide GEMS Service/ Interact with Guest (SV-CS-101G-1) - Deliver Service Excellence (SV-CS-102G-0) - Offer Customised and Personalised Service (SV-CS-103G-0).
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
Human Resource Management Employment and Recruitment
Leadership and People Management
This course addresses the skills and knowledge required to implement change processes within a workgroup. It covers identifying opportunities for innovation and the implementation of changes to work practices and continuous improvement processes.
This course aims to: To enable individual to acquire the skills and knowledge to build team relationships. Provide those currently in management role or aspiring to the role, with skills and knowledge to build team relationships in their organisation.
The Diploma in Business Practice (SCM) aims to develop logistics & supply chain operation executives with a good understanding of the operational aspects of various logistics, materials and supply chain processes. It aims to meet the needs of the changing economy as its graduates would have the flexibility to work in different business environments, and move with the changes in the economy landsc...
Provider: Nanyang Polytechnic
To enable participants to acquire sufficient breadth of knowledge, deeper insights and greater understanding of HRM today. To provide participants with a structured training for personal and career development and job knowledge. It is also an endorsement of their competence in attaining both academic and practical understanding of the subject matter. Post-Diploma Certificate in Performance and Co...
Jointly organized by the School of Health Sciences and School of Business Management, this course aims to increase the participants' knowledge and skills in healthcare management. This course will also assist them to develop professional attitudes and skills in enhancing their confidence and competence in the managerial role in their areas of practice. Managerial Accounting for Decision Making (3...
Education and Training
Drawing from his vast experience as a writer, Felix Cheong will introduce strategies to help you help your students who have weaker writing skills improve their narrative writing. Using a multi-media approach, Felix will take you through the basics of narrative writing, from the structure of plots to the use of descriptions, and offer suggestions for prewriting games as well as writing exercises y...
Provider: National Book Development Council of Singapore
Relates to the provision of holistic care for clients. It includes assessing and responding to individual client needs, evaluating and enhancing the clients well being and holistic development.
Provider: National Council of Social Service
Post Diploma Certificate in Early Intervention Practice, Research & Leadership (Semesters 3 & 4) Module Synopsis Leadership, Communication and Collaboration This module explores the multiple roles of the leader in the early childhood special needs settings. One key focus of this module is professionalism and the skills required to be purposeful decision makers and independent thinkers who are cap...
Provider: Ngee Ann Polytechnic
At the end of the course, participants will: a) uncover the values and belief systems that are rooted in cultural backgrounds b) gain an understanding cultural differences and develop intercultural competencies to facilitate cross-cultural communication.
This course covers knowledge and application skills in demonstrating the organisations service vision, and recognising the role that one plays in contributing to the service vision.
Provider: NTUC LEARNINGHUB PTE. LTD.
This unit covers knowledge and application skills in promoting the service innovation culture in the organisation. It involves leading a team to generate service innovation ideas, facilitating its implementation and evaluating the success of implemented service innovation ideas.
This course covers the knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and charac-teristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers e...
Domestic Cleaning
On completion of this unit, trainee shall be able to have the knowledge and application skills to provide on-the-job training in the workplace.
This unit specifies the competencies required of an individual to develop a competency-based facilitated training programme. Primarily, people who require such competencies are those who would be involved in designing and developing a competency-based facilitated training programme. It uses a set of competency standard and/or assessment plan as its basis. This programme is also applicable to peop...
On completion of this unit, learners will acquire the knowledge and skills to be a Risk Management Champion for the organisation in reducing risks at source by managing the risk and management process at workplace and for recognition of bizSAFE level 2 by Workplace Safety and Health Council. It involves developing a practical risk management implementation plan for the organisation which identify...
Supervise Work Improvement Process (SC & SAP)
On completion of this unit, the learner will have the knowledge and application skills in supervising staff and be able to apply them to the workplace. This includes: rostering staff conducting briefings directing work of others conducting on-the-job supervision providing feedback to staff addressing staff performance concerns resolving employee conflicts monitorin...
Provider: BOX HILL INSTITUTE SINGAPORE PTE. LTD.