Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Customer Service Education and Training
Client engagement is vital to the growth of any organisations. Learn how to leverage on the available organisational resources to strengthen client relationships. This program also emphasizes on professional etiquette and tension resolving techniques. Program Highlights:Engage clients across the various platformsTypes of customer engagement platforms and its featuresIllustration of professional e...
Provider: LOYAL RELIANCE PTE. LTD.
Leadership and People Management
In today’s environment fraught with uncertainty that tests our business’ resilience, organizations require strong leaders to weather the storm. Leaders when provided with the right competencies and skills can create high performance teams, passionate individuals and achieve stellar business results.Leaders need more than good ideas about management behavior, they need ...
Provider: ODE Consulting
Education and Training Early Childhood
The objective of this programme is to prepare aspiring teachers and teachers of young children for a successful career in Early Childhood Care & Education (ECCE). A field teeming with opportunity, the ECCE industry is eager for qualified, capable teachers to fill its ranks. The rewards for those who rise to the challenge are many, on both professional and personal levels.The course will equip ...
Provider: KLC INTERNATIONAL INSTITUTE PTE. LTD.
In the rapidly growing field of Early Childhood Care & Education (ECCE), the demand for qualified professionals is insatiable. The objective of this programme is to equip you with the requisite knowledge and skills to effectively assume supervisory or administrative positions in Early Childhood Education or related fields. You will be equipped with working knowledge on leadership skills, staff man...
Human Resource Management Employment and Recruitment
Learning Outcomes:At the end of the course, learners certified competent will be able to:Communicate with individuals and people from diverse groupsCommunicate to build effective working relationshipApply workplace negotiation and conflict resolution skillsCourse Outline:Course IntroductionAn Overview of Transactional AnalysisLife Scripts – Understanding temperament, character and personalityLif...
Provider: BERNE TA CENTER PTE. LTD.
Education and Training
Course ObjectivesTo improve students’ Chinese language level effectively and efficientlyTo help students acquired HSK grade 6 CertificateStructureModulesAdvance Level Chinese Language and Preparation for HSK (Advanced)Chinese Language StudiesChinese Culture and National EnvironmentPutonghua or Common SpeechTeaching Methodology and Principles in Teaching Chinese as a Foreign LanguageChinese Lexic...
Why is it important to handle workplace anger and conflict effectively?The workplace can provoke anger and conflict, as you work with people with different values, beliefs, objectives, priorities and behaviours.Anger, whether it is your own or someone else's, can work for or against you. You need to know when anger can be beneficial, and when it starts to become unhealthy and destructive.Conflict,...
Provider: BEYONDWORDS TRAINING PTE. LTD.
This is a Montessori teacher training course. It is suitable for students wishing to work with or to teach children from 2½ to 6 years of age. The Diploma is awarded by Modern Montessori International, London.AimsDevelop a deep understanding of current theories, research of child development, the Montessori Principle and Philosophy and their implications on early childhood care and education.Obs...
Provider: MMI ACADEMY PTE. LTD.
ObjectivesTo equip participants with more in-depth understanding of psychology and the principles involvedTo enhance the effectiveness of participants' practical skills and techniques through action-based trainingApplied Business PsychologyIn this module students will learn the basics about psychological principles as applied to various aspects of business, including, but not limited to, organisat...
Provider: Management Development Institute of Singapore (MDIS)
Customer Service
Knowing how your customers make decision is one of the most valuable skill you must have if you want to excel your organisation or business. It will also give the participants much more confidence and higher sales productivity.This intensive training course therefore seeks to equipped the participants this deep knowledge of understanding your customers’ decision making process as well as inculca...
This two-day workshop introduces our participants to creative development and the skills of copywriting. The broad based workshop covers advertising and sales writing across a variety of media which includes television, print, radio and digital. Participants can expect to raise their standards of writing and be more aware of how to make a strong and effective communication.ObjectivesUpon completio...
This programme is ideal for any team leader or manager who has already attended a team leadership programme in the past would like to brush up / refresh their skills and knowledge.This two-day highly interactive workshop will offer you the opportunity to fine tune your leadership skills and find out how teams change, develop and how you can keep them on track. It will explore what it takes to move...
How can I present without feeling nervous? What should I do when my mind goes blank? What if my visual aids don't work? How can I improve my presentation skills? All these questions and more will be answered at this interesting, fun-filled and knowledge-rich workshop.Be prepared to be videotaped as you learn tips and tricks to become a more dynamic and confident speaker and presenter!ObjectivesUpo...
Problem solving is a major challenge for any organisation. This programme has been specially designed to lead participants to appraise, examine and diagnose systematically a problem situation, its root causes, and to generate actions utilising analytical tools.ObjectivesUpon completion of this workshop, participants will be able to;To solve problems and prevent recurrence of those problems by look...
marketing management
A savvy marketer leverages on each and every piece of material that goes out to his/her customers. Communications could be in the form of a print ad, poster, brochure, catalogue, DM or even a personal letter or e-mail blast. An effective marketing collateral includes not just an attention-grabbing visual but highly persuasive copy that puts the customer in the right frame of mind to purchase that ...
Provider: Marketing Institute of Singapore
We face a future of increasing complexity, exploding information flows and greater uncertainty. In today's volatile business environment, yesterday is ancient history. Like a game of chess, smart management requires intelligent strategies without unnecessary moves, moves that will cost you in the long run.This course will provide your team with the right strategies and skills to identify opportuni...
Provider: KAPLAN PROFESSIONAL
Training for Workplace Literacy (Comprehensive)
Training for Workplace Literacy (Conversational)