BeyondWords Training was founded in 2002, and these are two things we strive to do well: 1.We customise in-company training solutions that meet your organisation's specific training needs. 2.We run engaging and practical public seminars in areas that have direct impact on your daily work and performance.
Why is it important to manage your stress and stay positive?You play many roles in today’s workplace – fulfill your job responsibilities, support the manager and team, streamline office procedures, and strengthen working relationships. The workplace can be hectic and demanding. While stress is generally perceived to be negative, and you cannot really avoid it, you can deve...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Customer Service Personal Development
Why is it important to work effectively with people, even difficult ones?In every workplace, there will be people who can be challenging to work with. If you do not manage them well to get things done effectively, it can affect your own productivity and morale.If you can manage difficult people, you will be able to stay in control and not feel victimised. You will prove yourself to...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Why is it important to write to the point?There seems to be an impression that to sound professional or business-like, we need to write with standard phrases, complicated words and long sentences.Actually, this achieves the opposite effect. We come across as unimaginative, dull or disinterested.People may not understand our tangled sentences easily. Worse still, we could convey the...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Why are these skills important?As a secretary or administrative professional, you are expected to play many roles in today’s workplace.You are expected to streamline office procedures, strengthen working relationships, and support the boss and other colleagues. And you must maintain the right attitude and poise while facing these challenges.This workshop discusses these common ex...
Provider: BEYONDWORDS TRAINING PTE. LTD.
What is the challenge in translating logical thinking into clear business writing?Do you experience writer's block sometimes when you are writing long or complex messages? Do you feel that there are too many issues to sort out and present in the written message?The main challenge in translating logical thinking into clear business writing is the warring of mental processes in the w...
Provider: BEYONDWORDS TRAINING PTE. LTD.
What are the main problems with using Singlish at the workplace?Although Singlish can be fun and bonding, it presents its own set of problems. The user of Singlish may be perceived as unprofessional or incompetent. This may not be an accurate assessment, but people do judge us by the way we use English at the workplace.What do you gain from this two-day workshop?This workshop highl...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Why is it important to provide good customer service on the phone?In today's competitive business world, your customers expect high quality not only in your products, but also in the service that you provide.On the phone, although you do not intend it, you may be perceived as being rude or insensitive. This is because you cannot rely on your body language or facial expressions to h...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Human Resource Management Employment and Recruitment
Why is it important to handle workplace anger and conflict effectively?The workplace can provoke anger and conflict, as you work with people with different values, beliefs, objectives, priorities and behaviours.Anger, whether it is your own or someone else's, can work for or against you. You need to know when anger can be beneficial, and when it starts to become unhealthy and destr...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Why is it important to use grammar correctly?Standard English has become the language of business in many parts of the world. Although using good grammar cannot guarantee your professional success, poor grammar can prevent your career from taking off.Using grammar correctly projects a professional image for you – it shows that you care enough about your work to write grammaticall...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Why is it important to use email properly?Electronic communication requires careful handling to ensure goodwill and clear communication. Email can increase our productivity, but it can also create delays or conflict.Here are some examples of how email, if not used properly, can work against us.A vaguely written message will require further clarifying. When a reader does not know wh...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Why is teamwork important?How effective are you as a team member? How do others perceive you? Do you accomplish most of the tasks at work alone or as a team? Do you foresee that in the near future, you will be in a situation where you need to leverage team intelligence even more?Challenges and opportunities at work need us to interact with others. Workplaces have evolved into playg...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Why is the main challenge in working with your boss?Your working relationship with your boss could be the most important one at the workplace. If this relationship is weak or negative, it could lead to dissatisfaction, frustration, stress, and below-expectation performance. The main challenge in building and maintaining this relationship is understanding the boss' leadership a...
Provider: BEYONDWORDS TRAINING PTE. LTD.
What are the main challenges of minute-writing?As a minute-writer, you need to listen carefully to discussions, record relevant points, and present that information in an accurate, clear, concise and useful format.During the meeting, you need to listen actively for important points to record. You must know the difference between the relevant and the irrelevant, plus differentiate b...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Why is it important to craft a good response to complaints?Not all unhappy customers complain, but when they do, you should take that as an opportunity to put things right and repair the relationship.Customers may be unhappy when they perceive that a policy puts them at a disadvantage. Or the customer may be asking you to make an exception to a policy, which is beyond your authorit...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Administration Personal Development
Why is it important to manage your time and stress effectively?You play many roles in today's workplace - fulfill your job responsibilities, support the manager and team, and maintain working relationships.Managing time effectively to fit in all these roles can be a challenge to you. On top of that, you have to maintain the right attitude and poise while facing these challenges.Ver...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Administration Customer Service
Why is it important to manage difficult customers positively?Customer care is a delicate issue, and it is also an issue that many customer care personnel must deal with under extremely trying circumstances and tight time frames.On the one hand, company policies must be followed; on the other hand, customers demand service and information.Whether it is a telephone or face-to-face in...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Why is it important to manage emotions in customer service?Customer care is a delicate issue, and it is also an issue many customer care personnel must deal with under extremely trying circumstances and tight time frames.On the one hand, company policies must be adhered to, and on the other hand, customers demand service and information. As a customer care personnel, you will often...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Why are negotiation skills important?In our daily life, we are constantly placed in situations where we need to negotiate for what we want. This could happen at home (negotiating with children to clean up their room) or at the workplace (with the boss for a resource or with a client for a contractual agreement). Whether we like it or not, we have opportunities to negotiate.How do y...
Provider: BEYONDWORDS TRAINING PTE. LTD.
What are the main challenges in giving a good presentation?Every working professional must be prepared to be called upon to give a presentation. It could be a simple briefing or a detailed analysis.Many people are nervous about speaking in front of an audience. This is known as stage fright. The good thing is this can be managed with careful and effective preparations.There are man...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Why is technical writing important?Technical experts need to convey ideas to both technical and non-technical readers. The ability to convey these ideas is crucial to the decision-making and problem-solving processes in an organisation.Excellent research and thorough investigations will be wasted if the findings are not documented clearly and accurately. Building a wonderful machin...
Provider: BEYONDWORDS TRAINING PTE. LTD.