About this Course

Why is it important to work effectively with people, even difficult ones?

In every workplace, there will be people who can be challenging to work with. If you do not manage them well to get things done effectively, it can affect your own productivity and morale.

If you can manage difficult people, you will be able to stay in control and not feel victimised. You will prove yourself to be a self-reliant and confident employee whose performance will not be compromised by other people's unreasonable behaviour. You will also demonstrate your worth as a valuable team-player.

What do you gain from this one-day workshop?

This programme discusses the types of difficult people you may need to work or interact with. You will learn how each type can be managed without compromising the professional relationship.

This programme also discusses practical and useful techniques for communicating in a relationship-building way.

Workshop Objectives

• Understand the important elements of a business relationship.
  
• Recognise the types of difficult people you may need to work with.
  
• Learn techniques to manage and work with these difficult people.
  
• Understand the critical factors of a working relationship with a superior, a peer and a subordinate.

Workshop Highlights

Understanding Reciprocal Workplace Relationships

• What we expect of others
  
• What others expect of us
  
• Understanding what is acceptable workplace behaviour

Handling Difficult People

• Types of difficult people
  
• Techniques for handling each type

Managing Interpersonal Interactions

• What is communication
  
• Communicating with respect
  
• Communicating with kindness
  
• Communicating with clarity
  

Duration: 1 Day

For in-company training only

Rate this course:

Log in to submit

Comments