Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Customer Service
This unit covers knowledge and application skills in managing service quality and customer satisfaction in an organisation. This involves recognizing the importance of the organisation’s service standards, assessing service performance gaps, communicating and monitoring service performance levels.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
Human Resource Management Employment and Recruitment
On completion of this unit, the learner will have the knowledge and application skills in promoting creativity. This includes: • Conducting research to promote creativity in organisation • Leading creative practices • Generating and supporting culture of creativity
Provider: TRAINING VISION INSTITUTE PTE. LTD.
• Recognise the importance of inclusiveness when working in a diverse encironment. • Apply emotional intelligence when interacting with the various stakeholders in the diverse service environment • Demonstrate resilence when faced with challenges • Monitor actions in handling diversity
Leadership and People Management
Skills and knowledge required to lead the development of Strategies and Systems
The programme enables a person to acquire the skills and knowledge to manage self.
8 Core Units • Develop & Implement Business Strategies • Comply With Legal Requirements • Develop & Implement Budget • Manage Training • Hire Staff • Appraise / Evaluate Staff • Manage Loss Prevention • Conduct Situational Analysis
Provider: SINGAPORE SPA INSTITUTE PTE. LTD.
Certificate in Introductory Management 1 Subject code Subject BCBS001 Principles of Management BCBT001 Essential Computing Applications BCCM001 Reports & Oral Presentation
Provider: Temasek Polytechnic
Teamwork is vital for competing in today's global workplace. Individual merit is not as desirable as a high level of collective team performance. Work sometimes cannot get done not because of incomplete information or confusion about processes but due to the lack of teamwork and lack of communication. This course equip participants on how skills and knowledge of team members can be identified to d...
Provider: TEXTILE AND FASHION INDUSTRY TRAINING CENTRE PTE LTD
no record
Provider: THE SINGAPORE CONTRACTORS ASSOCIATION LIMITED
Promote a service innovation culture within the organisation - Lead team in generating service innovation ideas which are in line with the organisation’s evaluation criteria - Facilitate the implementation of service innovation ideas at the workplace - Evaluate success of implemented service innovation ideas
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
as attached
Education and Training
see attached
This unit addresses the skills and knowledge required to assist organization members in resolving grievances and disputes. It covers investigating claims and managing negotiations.
On completion of this unit, learners will have the skills and knowledge in applying strategies, methods and tools used to implement a reengineering project.
see attached learner' guide