Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
This is an Operations level unit of 2 credits. On completion of this unit, participants will have the knowledge and application skills in SProvide Customer Services and be able to apply to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.
Human Resource Management Employment and Recruitment
This course is a management level qualification requiring trainees to complete those individual modules they require for particular job roles. Each unit will be taken as individual option. Trainees will gain knowledge and become competent in skills from a broad range of highly-developed management skills specific to the Tourism/F&B Industry.
Leadership and People Management
This course is provided solely for Pan Pacific Hotel Group, Singapore and its employees. This is a supervisory level qualification in the stream requiring students to complete 1 of the Advanced Certificate in Hotel and Accommodation Services competency units. Trainees will gain competency in one unit required to lead a team for Pan Pacific. The trainees will be chosen by Pan Pacific from experienc...
Education and Training
Provider: Association of Singapore Attractions
The course will address the skills and knowledge required to provide administrative support to an organisation’s performance review process. It covers providing advice on completing the performance management process and reviewing documentation following completion of the performance review process.
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
The WSQ Diploma in Creative Entrepreneurship (WSQ Dip CE) equips creative entrepreneurs with the knowledge to manage, sustain and grow their creative enterprises. EHICE offers WSQ Diploma in Creative Entrepreneurship (WSQ Dip CE) to start-ups and professionals in the creative industries. It is a part-time course that develops capabilities, which entrepreneurs need in order to excel in the dynamic ...
Provider: EMILY HILL INSTITUTE FOR CREATIVE ENTERPRISE PTE. LTD.
The Diploma in Business Management awarded by Kings International Business School (KIBS) aims to empower participants with sound knowledge and skills in the management of business operations to cope with the ever-changing business environment. This programme will focus and emphasize on administrative excellence in any business organization and is ideal for participants who wish to advance in their...
Provider: KINGS INTERNATIONAL BUSINESS SCHOOL PTE. LTD.
This unit addresses the skills and knowledge required to handle diversity. It includes recognising the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience to handle diversity in the service environment, and monitoring ones actions in handling diversity. Course Content 1. Recognise the importance of inclusiveness when working in a diverse service environmen...
Provider: MENDAKI SOCIAL ENTERPRISE NETWORK SINGAPORE PTE. LTD.
Focusing on the protection of the business would result in a risk programme that, in theory, will meet regulatory compliance. However, the protection of the business goes beyond the mandate of meeting regulatory compliance. Compliance is expensive. It is hardly surprising that companies are looking for ways to reduce the cost of compliance or, better yet, leverage on compliance requirements deve...
Provider: NATIONAL UNIVERSITY OF SINGAPORE
Post Diploma Certificate in Early Childhood Special Education (Semester 1) Module Synopsis Typical and Atypical Early Childhood Development This module will examine the stages of early development in young children, especially in relation to childrens play behaviour. In particular the focus will be on physical, cognitive, social and emotional processes. The module will further review determinan...
Provider: Ngee Ann Polytechnic
Certificate in Early Years Learning Environments (Semester 3) Module Synopsis Learning Environment and Behaviour Management This module examines a range of factors in the learning environment and conditions that influence childrens behaviour in the early childhood settings. Participants will learn to observe behaviour of a child or groups of children, and reflect on the contributing factors an...
The objective of this course is to highlight the goal of service recovery. Learners will gain the understanding of service breakdowns from a customers viewpoint and use the knowledge gained as a competitive tool. The course would help learners to identify key concepts and principles of a service recovery strategy. Learners can identify and implement service recovery plans to win back customers b...
Provider: PARKWAY COLLEGE OF NURSING & ALLIED HEALTH PTE. LTD.
SUPPORT AND GUIDE TEAM MEMBERS In todays working environment, one does not work in silo. A participants success is measured by the teams achievements. Being the seniors in the team, one is expected to provide the guiding light to direct the juniors to the right directions. Thus, to be an effective contributor, one needs to first recognise the importance of team and from there, develop the re...
Provider: Pharmaceutical Society of Singapore
The Specialist Diploma in Applied Learning and Teaching is a qualification awarded by Republic Polytechnic supported by the Council for Private Education. It aims to support teaching professionals in the private education industry to: Improve your design and delivery of your lessons Improve your assessment of students performance Achieve recognition as a qualified private educator Ai...
Provider: REPUBLIC POLYTECHNIC
This programme addresses knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’...
Provider: Singapore Institute Of Retail Studies (SIRS)
Security and Investigation
Handle security incidents and services so that they can perform their duties effectively and professionally Attain SOA for this competency unit with the aim of achieving the WSQ security: Certificate in Security Operations. Course Outline (SE SO 102C 1): Contain Incidents of damage to facilities and equipment Handle Fire related incidents Handle suspicious behaviour and crime related inc...
Provider: ABSOLUTE KINETICS CONSULTANCY PTE LTD
• Importance of Service Innovation • Types of Service Innovation • Identify Service Gaps and Generate Service Innovation Ideas • Perfect an idea to rally buy-in
Provider: TRAINING VISION INSTITUTE PTE. LTD.
Enable an individual to acquire the skills and knowledge to facilitate achievement of results.