Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Human Resource Management Employment and Recruitment
This unit addresses the skills and knowledge required to develop an organisation’s recruitment and selection strategies. It covers working with stakeholders to develop, implement and evaluate the strategies and processes used in recruitment and selection. 1. Assess organisation’s ability to recruit and select the desired employees 2. Facilitate development of recruitment...
Provider: HUMAN CAPITAL (SINGAPORE) PTE. LTD.
This unit addresses the skills and knowledge required to address risks, crisis and other contingency situations affecting the people management/human capital of an organisation. It covers the identification of risk and the preparation and monitoring of mitigation plans1. Identify sources of risk2. Prepare risk mitigation plans3. Monitor and report on effectiveness of risk controls and contingency ...
This unit addresses the skills and knowledge required to determine and apply appropriate recruitment and selection methods. It covers choosing appropriate recruitment and selection methods for the job and context, applying the chosen method and reviewing its effectiveness1. Select appropriate recruitment and selection methods2. Facilitate implementation of recruitment and selection methods3. Revie...
This unit addresses the skills and knowledge required to manage budgets and finances within a people management/human capital environment. It covers budget creation, monitoring and the reporting of outcomes.1. Create budgets for people management/human capital functions2. Monitor and control activities against financial plans3. Report on outcomes of budgets and financial plansModule Design1. Creat...
This unit addresses the skills and knowledge required to enhance organisational effectiveness. It covers identifying aspects of organisation performance for inclusion in the programme, the development of systems and processes to support the evaluation of areas for improvement, and the development of improvement strategies. 1. Identify systems for evaluating organisational effectiveness...
This unit addresses the skills and knowledge required to participate as an active and effective member of a team. It covers team planning, demonstrating co-operation and commitment to team objectives.1. Contribute to team planning2. Demonstrate cooperation and commitment to team members3. Support team membersLearning Outcomes1. Contribute to team planningParticipate in team planning activities to ...
This unit addresses the skills and knowledge required to provide information about people management/human capital services.It covers clarifying information required by internal and external customers and retrieving people management/human capital information.1. Receive people management/human capital information request 2. Access people management/human capital information3. Provide request...
Customer Service
This unit covers knowledge and application skills in the assessment of the service quality and customer satisfaction levels within an organisation. It involves the identification of relevant benchmark criteria and key performance indicators to monitor and manage customer information for service excellence.
Provider: TOURISM MANAGEMENT INSTITUTE OF SINGAPORE PTE LTD
This unit covers knowledge and application skills in the delivery of service excellence by utilising organisational service operations resources. It involves the use of effective teamwork to perform service operations in accordance with organisation’s guidelines and escalating service performance issues.
This unit addresses the knowledge and skills required to manage employee benefits policies, programmes and processes. It covers developing, implementing and evaluating benefits policies, programmes, and processes, and managing benefits administration. 1. Develop benefits policies, programmes, and processes in compliance with prevailing legislation to deliver benefits provisions to employees2....
On completion of the unit, the learner will have the knowledge and skills to apply information and communication technology at the workplace. These include analyzing the roles of ICT in organisational performance, and facilitating the development and acquisition of ICT infrastructure and tools to identify and prevent problems at the workplace.
Provider: TRAINING VISION INSTITUTE PTE. LTD.
Support interventions to facilitate independent living for specific and complicated disorders.
Provider: BOX HILL INSTITUTE SINGAPORE PTE. LTD.
Domestic Cleaning
Provider: TRAINING MASTERS WORKFORCE INSTITUTE PTE LTD
Building and Construction
The Facilities Management (FM) role continues to grow world-wide by establishing itself as the source of strategic management for the coordination of support facilities and modern business process.The immerse diversity and career opportunities this affords are reflected in the structure and content of this Diploma course, and our student profile.The course produces qualified facilities supervisor...
Provider: GLOBAL SCHOOL OF TECHNOLOGY & MANAGEMENT PTE. LTD.
Course ObjectivesConstrained by time and resources and looking for a specific course to upgrade yourself? Ascott Centre for Excellence is aware of the training challenges you are facing. We are happy to offer all our WSQ Certificate in Hotel and Accommodation Services, WSQ Advanced Certificate in Hotel and Accommodation Services and WSQ Diploma in Tourism on a modular basis.Course Outline - Resea...
Provider: ASCOTT INTERNATIONAL MANAGEMENT (2001) PTE LTD
Provider: KENKO ACADEMY PTE. LTD.
This unit covers supervising collection weeding, relegation, shelf-reading, shelf maintenance, stock-taking, maintenance of reserved collection, processing materials for binding and physical processing, managing open shelves and closed stacks, and reading areas, as well as managing and monitoring vendor performance on collection maintenance. At the end of this module participants will be able to:...
Provider: National Library Board
Leadership and People Management
Why are good recommendations and ideas not getting through- Why do intended messages failed to be conveyed effectively- The reasons are varied, but it is often because these ideas are too complex and are not well structured enough for easy comprehension and follow-through. Improper framing of the problems and objectives is also a serious impediment in bringing about the desired buy-in.
Provider: NATIONAL UNIVERSITY OF SINGAPORE
Provider: NEXUS ACADEMICS TRAINING CENTRE PTE. LTD.
Through this course, participants will: Acquire a working knowledge of the relevant theories, human resource and organizational development, practices on change management, compensation management and industrial relations Gain stronger analytical and thinking skills by integrating theory with practical issues and experience Develop skills to forge labour-management relations and bi-partite partne...
Provider: ONG TENG CHEONG LABOUR LEADERSHIP INSTITUTE