Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
Provider: Service Quality Centre
Human Resource Management Employment and Recruitment
STRUCTURE AND CONTENTThe diploma programme consists of 8 subjects and may be completed in 8 months.Introduction to ManagementIntroduction to Mass CommunicationMarketing PrinciplesResearch ProjectAdvertising and Public RelationsJournalism and EthicsSocial and New MediaRadio Production and Broadcasting (By Singapore Media Academy)*DELIVERY AND ASSESSMENT METHODSDelivery MethodThe curriculum is taugh...
Provider: KAPLAN HIGHER EDUCATION INSTITUTE PTE. LTD.
At work, we frequently need to influence the behaviour of others and decision-making as well as participate in formal negotiations. Whether upwards or sideways within your organisation, or with customers, vendors and business partners, there will be times when you want people to see things from your perspective. You want to win people round without causing conflict or disagreement. &nb...
Provider: KC ACADEMY PTE. LTD.
Provider: Institute of Technical Education
Domestic Cleaning
Education and Training
Conduct Orientation and Training..
passenger service
Travelling can be frustrating for many people for a number of reasons: delays, lost baggage, etc. If you want to be the person who helps passengers have a smoother and more pleasant journeys, then this is the course for you.This course provides students with the skills and knowledge to perform duties which include various frontline services such as meet-and-greet, check-in, ticketing, boarding and...
Leadership and People Management
The paradigm of organizations the world over has changed. What was once a stable and predictable environment is today a global arena with new competitors, changing technology, shifting markets and fluctuating monetary conditions – all in a corporate atmosphere of downsizing, restructuring and uncertainty.In today’s business environment, the capacity and ability to lead and&...
Provider: ODE Consulting
The WSQ Advanced Certificate in Early Years (ACEY) is a required professional qualification for an educarer working with children aged 2 months to 3 years.Course ObjectivesDevelop understanding of the needs and development phases of infants and toddlers (0 to 36 months old)Acquire knowledge and skills in setting up appropriate learning environments, and planning programme for infants and toddlers ...
Provider: KLC INTERNATIONAL INSTITUTE PTE. LTD.
To garner full support from organzsations today, project managers must implement strategies that will positively impact profitability through their project decisions. It is therefore necessary for them to not only understand the business perspective of management but to also have in-depth knowledge of the market.Strategic Business Skills for Project Managers focuses on business...
The WSQ HCIC course is designed to prepare early years educarers interested to work with infants and toddlers from 2 to 18 months. The course will equip educarers with the knowledge and skills in caregiving, guidance, provision of appropriate learning experiences and stimulating environment in the care of infants and toddlers.Course ObjectivesGain understanding of the guiding principles, outcomes ...
The Putonghua Shuiping Ceshi (PSC) is a standard chinese proficiency test developed by China’s Ministry of Education (MOE) and the Institute of Applied Linguistics. China classifies “Putonghua” as chinese language with standard pronunciation and it is currently utilized across the world.PSC was officially launched in China in 1994, where subsequently, Crestar Education Group (KLCII’s paren...
Why is it important to provide good customer service on the phone?In today's competitive business world, your customers expect high quality not only in your products, but also in the service that you provide.On the phone, although you do not intend it, you may be perceived as being rude or insensitive. This is because you cannot rely on your body language or facial expressions to help you convey y...
Provider: BEYONDWORDS TRAINING PTE. LTD.
Personal Development
Why is the main challenge in working with your boss?Your working relationship with your boss could be the most important one at the workplace. If this relationship is weak or negative, it could lead to dissatisfaction, frustration, stress, and below-expectation performance. The main challenge in building and maintaining this relationship is understanding the boss' leadership and working style...
ObjectivesThe Diploma in Counselling has been specially designed to:Equip students with relevant set of knowledge and skills required in the field of counselling and to prepare them to embark on a counselling degree programme.Focus mainly in the theories and practice of counselling with handling specific issues including crisis intervention and grievance, children, youth and cross-cultural counsel...
Provider: Management Development Institute of Singapore (MDIS)
The Employment Act is the basic Labour Law governing employment relations in Singapore. It provides the basic Terms and Conditions of employment. It also spells out the rights and obligations of employers and employees. More importantly, it imposes labour discipline on the employees and provides avenues for employers to deny them statutory benefits in the event of breach of discipline.It is import...