About this Course
Travelling can be frustrating for many people for a number of reasons: delays, lost baggage, etc. If you want to be the person who helps passengers have a smoother and more pleasant journeys, then this is the course for you.
This course provides students with the skills and knowledge to perform duties which include various frontline services such as meet-and-greet, check-in, ticketing, boarding and deplaning, as well as public announcements.
Acquire knowledge and skills which are highly relevant to the industry
- Perform check-in services.
- Provide meet-and-greet services.
- Handle arrival and departure of passengers.
- Handle enquiries relating to passenger needs at terminals.
- Assist in crowd control.
- Assist in managing crisis.
Gain valuable first-hand experience
- Opportunity for real-work exposure through an industry attachment
MODULE OBJECTIVES
Core Modules
- Essentials of Communication I
- Information Technology
- Business Environment
- Service Excellence
- Event Administration and Operations
- Essentials of Communication II
- Introduction to Travel Industry
- Travel Industry and Geography
- Passenger Handling Operations
- Transport Services
- Industry Attachment
- Personal and Professional Development I & II
- Interdisciplinary Studies I & II
- Sport and Wellness I & II
- Corporate Image and Etiquette
- Entrepreneurship
- Creative Copy Production
- Design Thinking
- Executive Lounge
- Business Mandarin
- Calculus
- Statistics & Matrices
- First Aid, CPR and Sports Injuries
- Industry Attachment
- Overseas Experiential Programme
Progression Opportunities
Higher Nitec in Passenger Services with a Grade Point Average (GPA) of 2.0 and above may apply for progression to the first year of a related diploma course at the Polytechnics.
Career Prospects
Higher Nitec in Passenger Services graduates are employed by organizations which provide passemger services (primarily in the aviation and ferry/cruise industries). Some of the job titles held by graduates include Customer Service Agents, Passenger Services Agent, Passenger Services Officer and Operations Officers.
There are excellent opportunities for career advancement to supervisory positions and beyond. The challenge is for student to upgrade their technical skills and knowledge by taking up higher-level courses.
Entry Requirements
To apply for the Higher Nitec in Passenger Services course, you need to have:
GCE 'O' level grades in English Language and 2 other subjects
Course Rating
- /5 from users
Course Enquiry
Course Info
- Course Provider Institute of Technical Education
- Course Category People
- Course Price n/a
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