Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Customer Service
Provider: ORGANISATIONAL DEVELOPMENT CONCEPTS PTE. LTD.
Domestic Cleaning
This training unit covers the basic knowledge and cleaning skills required under the WSQ National Competency Standard in the environmental cleaning framework : Course Contents : Preparing for cleaning activities Removing loose dust and debris Removing spillages from hard floor surfaces Removing impacted soil from hard floor surfaces Performing mopping of hard floor surfaces Reinstating work area
Provider: OTARES TRAINING CENTRE PTE. LTD.
Human Resource Management Employment and Recruitment
Upon completion of this workshop, you will be armed with many valuable tips on the subject. You will have a clearer understanding of how to prepare for and complete the different payroll year-end returns, an awareness of the employer's obligations and responsibilities, and how to avoid the penalties.
Provider: PAYROLLSERVE ACADEMY
Education and Training
Understand infants and toddlers - their stages of development, characteristics, behaviours and assessment. Learn the required procedures and practices in infant and toddler care settings. Design and implement well-planned indoor and outdoor environments for infants and toddlers. Plan curriculum which involves caregiving activities and play. Build good communication and partnership with families o...
Provider: RAFFLES SKILLS LAB INTERNATIONAL TRAINING CENTRE PTE. LTD.
Service Management i. Customer Relationship Management ii. Service Quality and Professional Etiquette iii. Contact Centre Operations
Provider: REPUBLIC POLYTECHNIC
As Singapore positions itself as a human capital hub to manage operations and human capital for companies operating in the region, the need for professionals who are competent in managing cross-border human capital in a multicultural environment is important. The Diploma in Business Practice (International Human Resources Management) will equip you with the essential competencies to support the Hu...
This is a hands-on workshop for learners to engage professionally with customers over the phone and email. Learners will practice responding to customers according to service standards, leverage on organizational resources to better serve the customers needs, and will escalate feedback to according to organizational guidelines. Program Objectives This course has been specially designed to help yo...
Provider: ROHEI CORPORATION PTE. LTD.
The programme provides a comprehensive approach to understanding both Individual and Organizational Resilience as critical to organizational sustainability. On completion of the course, the learner will have knowledge and application skills in recognizing the need to remain resilient and how to operationalize resilience.
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Provider: SERVICEWORKS PTE. LTD.
Provider: SGP INTERNATIONAL MANAGEMENT ACADEMY (S) PTE. LTD.
Provider: EAGLE INFOTECH CONSULTANTS PTE LTD
Personal Development
This module covers knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers ex...
Provider: EDU TRAINING RESOURCES PTE. LTD.
Leadership and People Management
What to will you learn? * Identify opportunities for innovation and work practices improvement * Develop change strategies * Implement changes to facilities work practices * Maintain control during the change * Participate in continuous improvement processes
Provider: FMS ASSOCIATES ASIA PTE. LTD.
Provider: Institute of Process Industry (IPI) - A Division of ASPRI
Provider: Institute of Systems Science, NUS
Recognise the importance of organisation’s service standards in attaining service excellence •Assess the gaps between actual service performance and organisation’s service standards •Communicate service performance levels to motivate team to achieve service excellence •Monitor service performance levels for effectiveness of actions taken
Provider: TRAINING VISION INSTITUTE PTE. LTD.
This is an Operations level core unit. On completion of this unit, participants will have the knowledge and application skills in interacting with guests and be able to apply them to the workplace.
Provider: WILLIAM ANGLISS INSTITUTE PTE. LTD.