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Contribute to Customer Service over Various Platforms (Elective)

  

About this Course

This is a hands-on workshop for learners to engage professionally with customers over the phone and email. Learners will practice responding to customers according to service standards, leverage on organizational resources to better serve the customers needs, and will escalate feedback to according to organizational guidelines. Program Objectives This course has been specially designed to help you: 1. Gain a deeper understanding of customer service in meeting customer needs 2. Understand the reasons and benefits of engaging customers over various platforms 3. Engage customers professionally using company service standards and organisational resources

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