Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Domestic Cleaning
Provider: TRAINING MASTERS WORKFORCE INSTITUTE PTE LTD
Human Resource Management Employment and Recruitment
Provider: UNIVERSAL STAGE PTE. LTD.
Provider: UP CONSULTANTS
Customer Service
Provider: UPTREND COLLEGE PTE. LTD.
Provider: U-TRAINING CENTRE PTE. LTD.
Adopt a reader-centered approach to report writing. Ensure clear bottom lines in every part of a report. Write a winning executive summary. Develop concise, logically-organised paragraphs. Put data and details into writing clearly and effectively. Select, analyse and summarise data so it's easy to understand. Chunk, cluster and subordinate ideas logically. Write in plain English with correct synta...
Provider: ST TRAINING SOLUTIONS PRIVATE LIMITED
Provider: THE SINGAPORE NATIONAL EMPLOYERS FEDERATION
This competency unit specifies the skills and knowledge to gather data on cash flows, reconcile transactions as well as generating cash flow report for the business unit. This unit is within the competency category of Financial Management and consists of the following elements: Gather and consolidate data on cash inflow and outflow transactions Verify and reconcile transactions against financial...
Provider: Nanyang Polytechnic
Upon completion of the course, participants will be able to: Establish and maintain relationships with clients Assess clients needs Identify and select services to meet clients needs Evaluate matched services to meet clients needs
Provider: National Council of Social Service
This unit provides learners with knowledge and skills to be a Risk Management Champion for the organisation in reducing risks at source by managing the risk management process at workplace. It involves developing a practical risk management implementation plan for the organisation which identify specific actions to be taken, by whom and time for their completion. It also entails formation of risk...
Provider: NEVILLE-CLARKE (SINGAPORE) PTE LIMITED
Education and Training
Post-Diploma Certificate in Preschool Management (Semester 2) Module Synopsis Managing an Early Childhood Centre This module introduces participants to management theories and practices which underpin the efficient day to day operations of an early childhood centre. The roles and responsibilities in the management process will be explored and include key management functions such as organisationa...
Provider: Ngee Ann Polytechnic
This unit covers knowledge and application skills to build customer confidence in the organisation and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.
Provider: NTUC LEARNINGHUB PTE. LTD.
This course covers the knowledge and application skills in managing service quality and customer satisfaction in an organisation. This involves recognising the importance of the organisations service standards, assessing service performance gaps, communicating and monitoring service performance levels.
This course covers the knowledge and application skills in equipping service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities and charac-teristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers e...
On completion of this module, participant will be able to identify roles, responsibilities and development opportunities in cleaning industry, follow basic environmentally friendly cleaning practices and adhere to basic preventive maintenance cleaning practices
This competency unit includes confirming details of assessment plan with relevant stakeholders, prepare resources, assessment site and tools for assessment, prepare candidate for assessment, conduct assessment according to assessment plan and provide feedback based on review of assessment conducted.
Supervise Teams at Work (SC & SAP)
On completion of this unit, learner will have the knowledge and application skills in managing a security business