Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Healthcare,
Personal Services,
Building and Construction,
Human Resource Management Employment and Recruitment
Training for Workplace Literacy (Conversational)
Provider: KAPLAN PROFESSIONAL
Training for Workplace Literacy (Writing)
Training for Workplace Numeracy
Leadership and People Management
Participants will experience and learn to: 1. Access available sources of information to identify global trends and interpret information that impact ones employability and job role 2. Identify the types of expectations and adjustments required in current and new job situation to stay employable and competitive in the global context 3. Identify the types of competencies required in current and n...
Participants will experience and learn to: 1. Provide and clarify with team members on work-related information using appropriate communication techniques 2. Involve team members in the planning of work activities to promote ownership and commitment to work plan 3. Delegate duties and responsibilities taking into consideration the competencies of individual team members 4. Communicate thoughts and...
Customer Service
“Alone we can do so little; together we can do so much.”- Helen KellerHow could we build customer-focused teams where team members understand and believe that thinking, planning, decisions and actions are better done co-operatively and for the benefit the team and their customers?ObjectivesUpon completion of this workshop, participants will be able to;What it takes to build a customer-focused ...
Provider: Management Development Institute of Singapore (MDIS)
Customer expectation has changed over the years. In an age of increasing competiveness customers, are seen to be more demanding, more discerning and at times increasingly fastidious. In today’s environment, meeting the standards in delivering service to the new age customer is never enough.This training programme is aimed to drive service excellence from the top up to the bottom down. Organisati...
personal services
This dynamic interactive workshop will teach you how to maximise your potential and allow you to achieve peak performance in your career. You will also learn the ways to be a solution-focused employee with the potential to get things done one way or another. In this workshop you will discover the nine qualities that you can embrace and be more proactive in both your professional and personal ...