About this Course

“Alone we can do so little; together we can do so much.”

- Helen Keller

How could we build customer-focused teams where team members understand and believe that thinking, planning, decisions and actions are better done co-operatively and for the benefit the team and their customers?

Objectives

Upon completion of this workshop, participants will be able to;

• What it takes to build a customer-focused team?
  
• Why employee engagement matters to you?
  
• Create a customer-focused team culture
  
• Promote empowerment and trust for Service Team
  

Duration

Two days

Curriculum

• The Importance of Aligning Service and Team Goals
  
• Employees or Valued Team Members?
  
• Understanding Your Team Members to Improve Communication and Effectiveness
  
• Empowerment and Trust in Building a Service Team Culture
  
• The Stages of Creating Customer-Focussed Teams
  
• Learning from Successful Organisations
  
• The Wisdom of Geese – Learning from Nature about Effective Team Work
  

Methodologies

This interactive workshop will be conducted with a good blend of short lectures, group discussions, videos and interactive activities.

Rate this course:

Log in to submit

Comments