About this Course

At work, we frequently need to influence the behaviour of others and decision-making as well as participate in formal negotiations.  Whether upwards or sideways within your organisation, or with customers, vendors and business partners, there will be times when you want people to see things from your perspective.  You want to win people round without causing conflict or disagreement.  Becoming more aware of the impact you have on others as well as an understanding of what drives your counterpart¡¯s opinion and position are vital when it comes to negotiation.

At the end of this workshop, you will learn to:

• Understand your negotiation style and use it effectively.
  
• Negotiate well and plan for all elements of the negotiation process.
  
• Apply cognitive, emotional and interpersonal intelligence.
  
• Successfully make the proposal appealing to the other side.
  
• Get the team to focus on the big picture and negotiate strategically.
  

Key Topics

Setting Up For Success

• You as a Negotiator
  
• Preparation Checklist for Negotiation
  
• Guide to Developing a Robust Plan
  

Steering Towards A Win-Win Negotiation

• Negotiating a Win-Win Situation
  
• The Six Steps to Effective Negotiation
  
• Optimising Your Influencing Skills
  
• Leveraging on Sources of Power
  
• Selecting the Appropriate Strategies and Tactics
  

Who Should Attend

This workshop is designed for anyone who negotiates at work, including: executives, managers, professionals, sales professionals, real estate agents, property managers, entrepreneurs, lawyers, accountants, engineers, health care professionals, educators, customer service representatives, labour relations specialists and HR professionals

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