About this Course

This unit addresses the skills and knowledge required to provide information about people management/human capital services.

It covers clarifying information required by internal and external customers and retrieving people management/human capital information.

1. Receive people management/human capital information request  

2. Access people management/human capital information

3. Provide requested people management/human capital information

Learning Outcomes

1. Understand requests for human capital information

• Interpret and identify key requests
• Clarify information request and timeliness to confirm need, nature and intended use of information
• Confirm processes and timeliness to manage the expectations of the requester

2. Access human capital information

• Effectively use existing systems to retrieve required information
• Review information’s accuracy, reliability and relevance to its intended use

3. Provide requested human capital information

• Keeping track of information provided in accordance with relevant policies, procedures and in appropriate format
• Present information in an appropriate manner
• Provide feedback to line managers about progress of team targets
• Confirm that the information is suitable in response to initial request

Module Design:

• Competency Based
• 3-days training : 24hours
• Case study
• Role play
• Presentation
• Assessment

Recommended for:

• People Manager
• HRIS Administrator
• PayrollAdministrator
• Employee RelationsOfficer
• RecruitmentOfficer
• Compensation andBenefits Officer
• Training Officer
• Learning &Development Officer/ Executive
• HR Officer/Executive

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