About this Course

People leave organizations – often not because of work, tasks or job responsibilities but due to relationship issues with coworkers, superiors or even subordinates. As most of us spend lots of time at work – sometimes even more than with our family, relationships with people at work can be a strong retention or 'push' factor.

Anyone who is equipped with improved interpersonal and communication skills can certainly be more confident and able to implement work, team and personal goals regardless what their roles are.

This workshop addresses the core skills of what makes relating with people at work a rewarding and positive experience rather than a hindrance. The emphasis of the workshop is on sustainable and practical skills in real work situations, not mere theoretical concepts.

"The most important single ingredient in the formula of success is knowing how to get along with people." -Theodore Roosevelt

Objectives

In this one day workshop, participants will learn about:

• 4 aspects that influence a person’s personality – what make me? What make them?
  
• Why do they behave the way they do? Why do I behave the way I do? (Basic Concepts in Transactional Analysis (TA*)
  
• Keys to relate with anyone = Skills in:
  

1. Active Listening – Visual (Body Language), Vocal (Tone, Pitch, Intonation), Verbal (Words, Content) 
   
2. Breaking down defensive communication 
   
3. Giving and receiving constructive feedback 
   
4. Tips on respect in cultural diversity
   

• Mastering emotions that sabotage communication
  

1. What emotions can overwhelm communications
   
2. How do I turn them around into productive responses that build bridges, not tear them?
   

• Personal Action Plan for sustainable and productive interpersonal communication
  

*Transactional Analysis (TA) is a field of psychology which gives insight to the behaviour of people and the factors which influence these behaviours.

Outline

The workshop content is as follows:

1. Aspects that make a person who he/she is 

2. Why do people communicate the way they do? (Basic Concepts in Transactional Analysis (TA*) 

3. Keys to relate – Core Communication Skills 

• 3 Vs of communication (Visual, Vocal, Verbal)
  
• Break defensive communication
  
• Give and receive constructive feedback
  
• Cultural Diversity
  

4. Emotions that sabotage communications 5. Personal Action Plan for sustainable and productive interpersonal communication

Who Should Attend

Managers Officers, Team Leaders, Supervisors, Administrators, Customer Service Officers/personnel, anyone from any levels or industries who work with people internally and/or externally.

Methodology

• To anchor the learning and winning behaviour, the workshop incorporates:
  
• Applicable examples
  
• Interactive exercises, group discussions and learning , role plays and skill practices
  
• Applicable Case situations
  

Benefits of Attending This Programme

• The content of the programme covers the knowledge (What), the skills (How) and attitude (Why) of productive communication and relating to people around in daily lives.
  
• Applicable skills practices in this workshop with relevant situations are used –not mere textbook theories and knowledge.
  
• Participants have the benefit to tap on the vast experience of the trainer, who is trained and experienced in counseling and psychology.
  

What questions does this programme provide answers to:

1. Why do people communicate the way they do? Why do I communicate the way I do?
   
2. What are the communication skills (Visual - body language, Vocal – tone, pitch, intonation, Verbal – choice of words, content) and how do I use them to relate and connect with others?
   
3. How do I break defensive communication?
   
4. How do I give and receive constructive feedback to and from others?
   
5. What emotions sabotage communication and how do I manage them?
   
6. How can I apply and sustain these skills at work?
   

Duration:

Time 9am - 5pm

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