About this Course
Do you dread conducting appraisal sessions? Do you find them to be a time-wasting and paper filling exercise? Performance Management starts with setting SMARTER objectives that staff are commited to. Through constructive feedback, coaching and appraisal discussions, supervisors can support their staff to achieve these objectives. Effective performance management ensures staff are motivated and engaged to achieve high performance. This creates a win-win outcome for staff, management and organisation.
Objectives
In this one-day workshop, participants will learn how to:
Adopt a holistic framework and positive mindset towards performance managementAlign objectives of organisation, self and team membersEffectively set SMARTER objectives and obtain commitment from staff to achieve themUse competencies to manage individual and team performanceGive constructive feedback and coaching to support staff performanceApply a comprehensive and structured approach to ensure a fruitful outcome from the appraisal discussions Use the appraisal discussions to develop staff potential and engage in career discussionFollow up and monitor the performance after the appraisal discussionApply different interventions to handle high, average and low performersOutline
The workshop content is as follows:
Elements and Key Success Factors of Performance managementConcerns of appraisals by supervisors and staffThe purpose and benefits of performance appraisalsReasons why people do not performSet individual SMARTER objectives that are aligned with team, department and organisational goalsGain commitment of staff in the achievement of work objectivesUse competencies and competency matrix for managing individual and team performanceConstructive feedback and coaching throughout the year to support staff performanceSkills needed for effective feedback, such as questioning, paraphrasing and listening techniquesA comprehensive and structured approach towards effective appraisal discussion that engages staffAvoid pitfalls in appraisals, such as halo effect, stereotypingHandling high, average and low perfomers effectivelyMethodology
To anchor the learning and winning behaviour, the workshop incorporates:
Guided lecturesInteractive discussionsSkill PracticeVideosWho Should Attend
Managers, Supervisors and Team Leaders who are responsible for the performance of their team members
Benefits of Attending This Workshop
Adopt a holistic framework and positive mindset towards performance managementDesign individual objectives that supports team and organisational goalsGain commitment of staff in achieving work objectivesGive effective feedback and coaching to staff to address performance issuesAppraise performance objectively and effectivelyUse a structured and comprehensive approach for appraisal discussionsUse performance management process as a tool for motivation, engagement and retention of staffUnderstand the Dos and Don’ts of performance appraisalsWhat questions this training programme provides answers to:
How do I gain buy-in of staff in meeting work objectives?How do I handle the different types of performers – from low to high performersHow do I handle staff who overrate themselves?How do I handle staff who thinks appraisal ratings are unfair?What can I do to ensure my feedback to staff is received in a positive manner?How can I support my staff to perform well on the job?What pitfalls to avoid in performance appraisals?How do I motivate, engage and retain staff through performance management?
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