2198 People Courses available
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Effective Change Leadership for Managers
Leadership and People Management
Change comes to organisations and its people more often than people are comfortable with. The discomfort that change brings can rattle an organisation and cause much disruption to team work, business processes and employee morale, ultimately adversely affecting business results.
But all is
Provider: Management Development Institute of Singapore (MDIS)
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Advanced Negotiation Masterclass
Advanced Negotiation Skills is specifically designed to provide participants with further in-depth knowledge of the negotiation process, knowing how to design new negotiation strategies as well as the deep enhancement of their ability to gain clear and distinct advantages in negotiation.
In
Provider: Management Development Institute of Singapore (MDIS)
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Effective Negotiation Skills
All successful organisations and businesses require people who can negotiate well. The art of effective negotiation forms the foundational basis for expansion of a business as well as consolidation of its position.
Effective Negotiation Skills is thus aimed at allowing the participants to e
Provider: Management Development Institute of Singapore (MDIS)
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Understanding Customers Decision Making Process
Knowing how your customers make decision is one of the most valuable skill you must have if you want to excel your organisation or business. It will also give the participants much more confidence and higher sales productivity.
This intensive training course therefore seeks to equipped the
Provider: Management Development Institute of Singapore (MDIS)
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The Craft of Copywriting
Human Resource Management Employment and Recruitment
This two-day workshop introduces our participants to creative development and the skills of copywriting. The broad based workshop covers advertising and sales writing across a variety of media which includes television, print, radio and digital. Participants can expect to raise their standards of
Provider: Management Development Institute of Singapore (MDIS)
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Excellent People Skills at Work
Effective people skills open doors for better understanding and stronger support among people in the workplace. Your success, fulfilment and happiness depend on your ability to relate effectively. In this world of high technology, you must never sacrifice the high touch necessity for warm and rew
Provider: Management Development Institute of Singapore (MDIS)
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Conflict Management Skills
Conflicts can be hard. We get so emotional that sometimes we feel we can’t take it at all. Do you know anyone who is good at conflict management? Do you admire them? Do you envy them? Not so surprisingly most people want to avoid conflicts altogether.
Many get so emotional that they feel
Provider: Management Development Institute of Singapore (MDIS)
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Corporate Etiquette and Professional Image
Upgrade your people skills with tools that will help you reach your professional goals! This one-day programme provides skills you can implement immediately to help you project confidence and authority.
It also ensures that you create a positive and professional image that will
Provider: Management Development Institute of Singapore (MDIS)
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Effectiveness and Etiquette on the Phone
Good telephone skills and etiquette go beyond just sounding good and using the right words. After all both ‘what you say’ and ‘how you say it’ build the professional image of an organisation.
This service-oriented workshop encompasses good listening techniques, asking appropriate qu
Provider: Management Development Institute of Singapore (MDIS)
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Influencing Skills
Human Resource Management Employment and Recruitment
Influence plays a large part of our lives, be it to influence others or be influenced.
In this workshop, participants will learn about the different laws of influence and how it can help you be an effective influencer.
Objectives
Upon completion of this workshop, particip
Provider: Management Development Institute of Singapore (MDIS)
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The Art of Persuasion at Work
Human Resource Management Employment and Recruitment
The workplace is filled with different personalities, requiring varying interaction methods for harmonious cooperation. Appreciating persuasive abilities at work will allow the participants to better integrate and relate with each other, raising organisation productivity.
This course
Provider: Management Development Institute of Singapore (MDIS)
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Understanding Behaviour Styles for Improved Relationship
Education and Training,Personal Development
Do you know why you behave the way you do and why do others behave the way they do? Our behaviour styles do affect our interpersonal relations with others. How nice it would be to know yourself better especially when working with your team members or colleagues? Would it be better you know their
Provider: Management Development Institute of Singapore (MDIS)
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Winning with Difficult People
Human Resource Management Employment and Recruitment
We meet difficult people all the time. At best, such people can make life stressful and unpleasant. At worst they can keep you from achieving important goals especially at the workplace. Besides confrontation, there are other ways to win these
Provider: Management Development Institute of Singapore (MDIS)
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Advanced Presentation Masterclass
This training builds upon the first presentation skills module. It will advance participants’ basic knowledge and skills of presentation skills. This programme is for experienced presenters who want to hone and perfect their presentation skills and to further their skills in the related areas o
Provider: Management Development Institute of Singapore (MDIS)
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Becoming a Polished Presenter
Education and Training,Personal Development
Everyday, people from every walk of life find themselves in front of an audience presenting their thoughts and ideas. Sometimes the stakes are huge. For many individuals, the process related to preparing and delivering a compelling and powerful presentation is often fraught with frustration
Provider: Management Development Institute of Singapore (MDIS)
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Customer Care Excellence through Professional Phone Etiquette
Frustrated and burnt out trying to put on another smile for the never satisfied customer?
Is service excellence all about pleasing the customer who only seems to want things his way? Isn’t there a way to get customers and keep them for life without reading off a standard operating procedu
Provider: Management Development Institute of Singapore (MDIS)
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Effective Communication for Better Workplace Efficiency
In a survey conducted by the University of Pittsburgh's Katz Business School, communication skills is cited as an important decisive factor in choosing managers and it is one of the main factors contributing to job success.
This workshop shows you how you could improve interactions with oth
Provider: Management Development Institute of Singapore (MDIS)
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Effective Presentation Skills
How can I present without feeling nervous? What should I do when my mind goes blank? What if my visual aids don't work? How can I improve my presentation skills? All these questions and more will be answered at this interesting, fun-filled and knowledge-rich workshop.
Be prepared to be vide
Provider: Management Development Institute of Singapore (MDIS)
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Leveraging the Power of Neuro-Narrative Persuasion in Leading Change
Leadership and People Management
Great salespeople are often regarded as great communicators. They often have a good repertoire of striking stories to inspire customers, or disarm disgruntled associates. Great Organisation also have a wealth of stories that illuminate, project or help their brand, to stand out from the crowd.
Provider: Management Development Institute of Singapore (MDIS)
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Analytical and Creative Problem Solving
Solving tough problems requires the ability to identify the true root of issues, analyse possible causes, create alternative options, determine the most feasible one and implement it. A systematic approach will give you the techniques to resolve the problem in a creative way.
This two-day p
Provider: Management Development Institute of Singapore (MDIS)
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Critical and Creative Thinking
Success of an organisation and its leaders typically rest upon how Managers and Staff understand the psychological influences and process of thinking, an “Out-of-the-Box” kind of thinking that they make.
Since it is crucially evident that the employees are a very important dimension in
Provider: Management Development Institute of Singapore (MDIS)
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Thinking Creatively in the Workplace with SCRAMBLE
Creativity at work is not necessarily an inborn skill and it is something that can be nurtured with the right training and perception. The two guiding principles of creativity are ‘Synergy’, the way in which information is perceived and ‘Synthesis’, the way in which we process the i
Provider: Management Development Institute of Singapore (MDIS)
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Building and Sustaining High Performance at the Workplace through EQ Skills
Managers who are able to build and sustain commitment, trust and rapport with their employees invariably perform well as Managers. Their ability to relate to the needs of others and use that understanding to bring out the best from their subordinates is responsible for the success of the team and
Provider: Management Development Institute of Singapore (MDIS)
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Exceptional Customer Service
An effective customer service provider needs to have the professional qualities that customers like to see before they place their business with your organisation.
Service professionals need to understand that they are the very important links between the customers and the organisation.
Provider: Management Development Institute of Singapore (MDIS)
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Handling Difficult Customers and Complaints
In every type of business, you are bound to encounter irate, demanding and unreasonable customers. Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know it is important to keep customers happy and satisfied.
This
Provider: Management Development Institute of Singapore (MDIS)
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Saying No Positively
What would your reaction be if a service consultant / provider says “Miss Tan, there’s no more size M for this.” and there’s no attempt to offer an alternative solution or check with its other outlets. Would you prefer it is said as “Miss Tan, looks like our outlet has ran out of
Provider: Management Development Institute of Singapore (MDIS)
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Effective Communication for Managers
In an increasing well-connected and fast-paced world, miscommunication can become costly very quickly, both professionally and personally. Effective communication can help to build wonderful relationships, create energising teamwork and make interacting with people an experience to look forward t
Provider: Management Development Institute of Singapore (MDIS)
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Essential Managerial Skills
There is one certainty in any organisation; change or be changed. At the forefront of this, the first line of defense is a group of people in your organisation who must be good in the Basic Managerial Skills.
These people may not necessarily be Managers only, they can be anyone who has subo
Provider: Management Development Institute of Singapore (MDIS)
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Supervising Principles, Skills and Techniques for Managing the 21st Century Organisation
Leadership and People Management,Education and Training
The supervisors play an important role in the organisation. In the current competitive business environment, supervisors are under pressure to maintain the momentum and make a difference in their work. This will be possible only when the supervisors possess the right skills. This two-day workshop
Provider: Management Development Institute of Singapore (MDIS)
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The P-Workshop - Equipped to Deliver Profit for Organisation; Promotion for Self
If everyone has the same number of hours in a day, why do some people seem to get much more done than others? How do they get more done, achieve more, earn more and have more?
The simple answer to a complex question: PRODUCTIVITY!
“Productivity isn’t about being a workhorse, ke
Provider: Management Development Institute of Singapore (MDIS)